Top IT Support & Helpdesk Jobs in Miami, FL

As an IT Support Technician, provide technical support for end-users, manage hardware and software issues, and assist with onboarding, A/V support, and security compliance while ensuring excellent customer service.

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Manage regional IT operations and teams across multiple sites, ensure network and endpoint stability, coordinate projects and rollouts, maintain asset inventory and compliance, enforce security policies, support onboarding/offboarding and escalation, and provide reporting to IT leadership.

Technical owner of the support infrastructure: manage and scale Zendesk ecosystem, build and maintain integrations (n8n/Zapier/Intercom), enforce QA and staging processes, design disaster recovery, maintain version-controlled documentation, and create dashboards to ensure routing, resilience, data integrity, and trusted visibility for enterprise support operations.

Manage, maintain, and optimize production relational databases (primarily Microsoft SQL Server). Design schemas, tune queries, implement clustering/replication, ensure backup/recovery and security, collaborate with developers and IT teams, troubleshoot issues, and document configurations. On-site role with occasional nights and weekends availability required.

Provide first-line IT help desk support: troubleshoot hardware and software, manage tickets, configure and secure endpoints, provision accounts, maintain knowledge articles, and assist with AV and phone systems.

Maintain and troubleshoot IT infrastructure for an Air Force Reserve Command environment, including proactive patching, equipment refreshes, first-level incident support, after-hours assistance, and adherence to security protocols. Provide user support, system documentation, and coordinate with IT peers; minimal travel required.