Top IT Support & Helpdesk Jobs in Miami, FL

Provide hands-on support for Mac and Windows endpoints, mobile devices, and AV/conference room systems. Manage device enrollment and asset inventory, handle onboarding/offboarding, triage tickets, enforce security/compliance (Okta, MDM), and collaborate with IT Engineering, Workplace, and Security to improve processes and support office events.

Provide high-volume, phone-based technical support and real-time troubleshooting for hardware, software, network, and access issues. Create and manage incidents in ServiceNow or similar ITSM tools, escalate complex problems, collaborate with internal teams, and recommend process improvements while maintaining security, data privacy, and excellent customer service in a remote workspace.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Manage day-to-day IT operations and team, maintain networks, servers, cloud services, backups and security, oversee business software rollouts and vendor relationships, ensure compliance and audit readiness, control IT budget and asset inventory, and develop IT staff and processes to support company goals.