Top IT Support & Helpdesk Jobs in Miami, FL

Provide onsite IT support for hotel operations: maintain Windows workstations and servers, VMware hosts, networking, wireless, Active Directory, Microsoft 365, and hospitality systems (Opera, VingCard, Micros). Troubleshoot hardware, security/malware issues, manage tickets, complete projects, coordinate vendors, and participate in after-hours on-call rotation.

Monitor Fine Arts computer labs to ensure safety, security, and orderly operation; open/close studios; maintain printers/scanners; provide technical support for Adobe Creative Suite; enforce lab policies and report issues; notify Public Safety for emergencies; manage supplies and sign-in/out procedures.

Monitor and troubleshoot service-provider networks from a NOC environment. Work with Cisco routers/switches, TCP/IP and routing protocols (BGP, OSPF, ISIS), MPLS, and optical transport (DWDM/SONET). Use network management systems, support Internet/Cloud Exchange services, perform fault isolation and service restoration, and communicate effectively with teams and customers.

Provide Tier 2-3 remote and on-site IT support for SMB clients: design, implement, troubleshoot networks, servers, virtualization, security, and user environments; document work and manage tickets.

Provide IT service desk support: troubleshoot and configure hardware/software, manage user accounts, deploy patches, support MDM and Office 365, maintain inventory, follow change management, meet SLAs/KPIs, and collaborate with stakeholders to improve IT operations.

Provide advanced Tier I–III technical support for mission-critical digital broadcast systems (ingest, editing, playout, archiving). Troubleshoot hardware, software, network, VPN, AD, and broadcast applications (Dalet, PowerGold, ScheduAll, Dataminer), perform system administration, imaging and workstation deployment, validate upgrades, document incidents, deliver user training, and support 24/7 broadcast continuity including after-hours and shift coverage.

Provide timely remote and on-site technical support for STARLIMS, owning tickets end-to-end, troubleshooting application and database issues, collaborating with engineering and stakeholders, recommending system improvements, and contributing to global support knowledge and process enhancements.

Administer and maintain ServiceNow (Helsinki) environments. Require 2+ years as a ServiceNow administrator, ServiceNow certification, experience across Change, Incident, Service Catalog, Asset and Knowledge modules, Windows scripting/administration, full software development lifecycle experience. Integrations/APIs and ITIL certification are a plus. Contract role starting mid-March; US work-authorization required.

Serve as an advanced Tier 1 support lead for Oracle HCM Cloud and Workforce Software, mentoring agents, troubleshooting moderately complex issues, ensuring SOP adherence, reviewing and escalating tickets, providing ad hoc training, maintaining knowledge articles, and supporting readiness during payroll cycles, releases, and high-volume events to ensure consistent service delivery.

Provide phone, remote, and occasional onsite IT support for small and mid-sized business clients: troubleshoot desktops, OS and server issues, printers, networks, VoIP, perform deployments, document work, and assist with security updates and user training.