Top IT Support & Helpdesk Jobs in Miami, FL

Provide IT helpdesk and customer support: troubleshoot hardware/software and automated systems, use Outlook/Excel/Word, manage multiple assignments, communicate with stakeholders to resolve issues and negotiate resolutions.

Lead and manage the IT support/help desk team, oversee ticketing and SLA adherence, escalate and resolve complex technical issues, onboard and train staff, allocate workloads, document solutions, ensure HIPAA-compliant practices, and drive continuous improvement across support functions.

Manage, maintain, and optimize production relational databases (primarily Microsoft SQL Server). Design schemas, tune queries, implement clustering/replication, ensure backup/recovery and security, collaborate with developers and IT teams, troubleshoot issues, and document configurations. On-site role with occasional nights and weekends availability required.

Technical owner of the support infrastructure: manage and scale Zendesk ecosystem, build and maintain integrations (n8n/Zapier/Intercom), enforce QA and staging processes, design disaster recovery, maintain version-controlled documentation, and create dashboards to ensure routing, resilience, data integrity, and trusted visibility for enterprise support operations.

Manage day-to-day IT operations and team, maintain networks, servers, cloud services, backups and security, oversee business software rollouts and vendor relationships, ensure compliance and audit readiness, control IT budget and asset inventory, and develop IT staff and processes to support company goals.

Remote Document Specialist supporting attorneys firmwide. Prepare, edit, format, and proofread complex legal filings; create TOCs/TOAs; convert and troubleshoot documents; provide document-related helpdesk support; manage priorities under tight deadlines and participate in rotating weekend on-call schedule.

Lead and manage global help desk operations supporting DoD customers, overseeing IAM/CAC/SSO authentication, SLA enforcement, ITSM ticketing (ServiceNow/JIRA), remote desktop and device provisioning, and reporting help desk performance metrics.

Maintain and support the hotels network and PC environment, including switches/routers, Active Directory, POS/PMS and PBX systems. Conduct hardware/software audits and PC inventory, perform cabling and terminations, provide technical support and training, update the intranet, and perform preventative maintenance and reporting to corporate.

Resolve escalated technical issues from frontline support for a SaaS product, provide direct customer solutions, and act as Voice of the Customer to Product and Engineering. Create documentation and troubleshooting resources, work with APIs/JSON/SQL/TCP-IP and issue trackers, and collaborate across teams to improve systems and reduce engineering load.

Provide Tier 1-2 support and monitoring for customer cloud environments, assist with troubleshooting, upgrades, patching, SSL renewals, DNS (Cloudflare), and SaaS updates (Sonis). Maintain documentation and escalate complex issues to senior teams while participating in onboarding and training.