Top IT Support & Helpdesk Jobs in Miami, FL

Provide onsite and global IT support across Apple and Windows environments, troubleshooting hardware, software, SaaS, network, and access issues. Administer IAM integrations, MDM, internal networks, and IT systems; manage device lifecycles and employee onboarding and offboarding. Create documentation, support security processes, deploy tools, collaborate with IT and security teams, and participate in rotating on-call coverage.

Lead and manage the firm's telecommunications services and team, maintaining the Avaya telephony platform, evaluating UCaaS/cloud PBX options, executing migrations, managing vendors and budgets, ensuring billing accuracy, integrating telephony with collaboration tools, and maintaining compliance, security, and business continuity planning.

Provides L1/L2 helpdesk support, manages Active Directory, Azure AD, Microsoft 365, mailboxes, security groups, and user accounts. Deploys and troubleshoots computers, peripherals, printers, copiers, and VoIP phones. Maintains OS images, hardware inventory, software licenses, and asset records using Snipe-IT or equivalent. Tracks tickets in Freshdesk, supports vendors and office expansions, and escalates issues beyond L2 scope.

Lead and manage global help desk operations supporting DoD customers, overseeing IAM/CAC/SSO authentication, SLA enforcement, ITSM ticketing (ServiceNow/JIRA), remote desktop and device provisioning, and reporting help desk performance metrics.

Provides desk-side technology support, resolves and escalates help desk tickets, troubleshoots hardware and software, supports desktop applications and mobile devices, and coordinates new-hire setups, office moves, departures, and conferencing. Participates in technology pilots, follows IT policies, assists with local and regional projects, and may support office infrastructure such as cabling. Requires effective communication, prioritization, confidentiality, flexibility, and the ability to work in a fast-paced environment.

Provides day-to-day employee IT support while administering Microsoft 365, business applications, devices, networks, telecommunications, security technology, and access controls. Responsibilities include onboarding and offboarding, equipment deployment, troubleshooting, vendor coordination, technology projects, installations, cybersecurity risk escalation, and supporting secure AI tool adoption across multiple company locations.

Lead and manage enterprise backup environment using CommVault and other backup technologies. Install, configure, and troubleshoot backups (CLI/GUI), perform migrations (NBU/TSM to CommVault), administer storage nodes, VTLs and tape libraries, and support backups for Exchange, SQL, Oracle, SAP, SharePoint and virtual platforms using VCB/VADP/Hyper-V. Provide scripting support and Unix/Windows administration for backup operations, and drive transition and due-diligence projects.

Serve as Tier 3 escalation lead for complex hardware and software issues, perform root-cause analysis, drive cross-functional resolutions, manage incidents and SLAs, develop knowledge playbooks, and identify automation opportunities to improve support.

Provide technical support, troubleshoot and repair computers and peripherals, assist with OS/network rollouts, manage spares and maintenance data, and supervise the Systems Administration team while coordinating vendors and ensuring compliance with gaming regulations.

Provide high-touch, hands-on technology support for C-suite and senior executives across office, residence, travel and event environments. Own incidents end-to-end, troubleshoot endpoints, collaboration and AV systems, coordinate vendors and infrastructure teams, maintain runbooks and knowledge articles, mentor support staff, participate in on-call rotation, and ensure flawless execution for high-visibility events.