Top IT Support & Helpdesk Jobs in Miami, FL

Lead and supervise MCR/NOC operators for signal acquisition, routing, quality control, monitoring, and escalation. Manage schedules, timesheets, SOPs, training, and shift handovers. Troubleshoot broadcast and transmission issues, coordinate with engineering and production, document operational logs and corrective actions, and ensure live-event transmission quality.

Provide onsite IT support for hotel operations: maintain Windows workstations and servers, VMware hosts, networking, wireless, Active Directory, Microsoft 365, and hospitality systems (Opera, VingCard, Micros). Troubleshoot hardware, security/malware issues, manage tickets, complete projects, coordinate vendors, and participate in after-hours on-call rotation.

Provide Tier 2-3 remote and on-site IT support for SMB clients: design, implement, troubleshoot networks, servers, virtualization, security, and user environments; document work and manage tickets.

Monitor and troubleshoot service-provider networks from a NOC environment. Work with Cisco routers/switches, TCP/IP and routing protocols (BGP, OSPF, ISIS), MPLS, and optical transport (DWDM/SONET). Use network management systems, support Internet/Cloud Exchange services, perform fault isolation and service restoration, and communicate effectively with teams and customers.

Lead corporate IT strategy and operations for a growing global workforce: manage employee support, identity and access, devices, collaboration platforms, corporate applications, vendors, and budget. Own enterprise AI governance, automation, self-service, security alignment, and team development while partnering with Property IT and cross-functional stakeholders to deliver scalable, secure, and cost-conscious technology services.

Provide tier-1 and tier-2 troubleshooting for Avigilon Alta video and access solutions, diagnosing hardware, cloud software, mobile, and network issues. Reproduce customer environments, analyze logs and performance metrics, collaborate with escalation engineers and product teams, contribute KCS knowledge base articles, and provide real-time phone and multi-channel support to installation partners.

Administer and maintain ServiceNow (Helsinki) environments. Require 2+ years as a ServiceNow administrator, ServiceNow certification, experience across Change, Incident, Service Catalog, Asset and Knowledge modules, Windows scripting/administration, full software development lifecycle experience. Integrations/APIs and ITIL certification are a plus. Contract role starting mid-March; US work-authorization required.

Provide onsite IT support for the Miami office: manage M365 and PowerShell tasks, coordinate with MSPs, maintain infrastructure (network, hardware, A/V), handle onboarding/offboarding and access reviews, support SOC 2 audits and compliance, maintain IT documentation, and troubleshoot end-user issues.

Support academic technology leadership by implementing and maintaining educational technology solutions, administering and troubleshooting LMS (Canvas) including Colleague-LMS data synchronization, training faculty and students, evaluating digital tools, ensuring data privacy/security, conducting LMS data analytics, and assisting on technology projects from planning through execution.

Design, implement, and optimize endpoint solutions (Intune, M365, Azure, VDI), automate remediation, monitor performance and security, lead migrations and lifecycle management, provide Tier 3 support, document procedures, and ensure compliance with bank policies.