Top Customer Support Jobs in Miami, FL

Manage and triage customer support tickets, execute SOP-driven workflows, coordinate follow-up with cross-functional teams, document actions clearly, escalate when needed, and identify process improvements to maintain reliable day-to-day support operations.

Handle inbound post-sales calls and chats to resolve customer issues, de-escalate situations, and drive revenue through service. Log and maintain customer records in Salesforce, report website/process bugs in ServiceNow, meet call quality and productivity metrics, and complete ongoing sales and brand training.

Provide bilingual customer support across phone, in-person, and online channels; resolve routine to complex inquiries, process orders/payments, document outcomes, identify trends, and escalate issues. Maintain product and policy knowledge and may support events, sales reps, claims processing, and occasional overnight travel depending on line of business.

Use AI and Zendesk analytics to identify support trends and root causes, coordinate with Product/Engineering, monitor reviews, manage international partner communications, and maintain troubleshooting guides and help content to improve customer experience and operational processes.

Provide technical customer support for Deluxe ImageRPS, monitor and manage incoming support tickets, troubleshoot remittance processing and file ingestion issues, document actions and communications, meet SLA and performance metrics, participate in client calls, and pursue ongoing product training.

Provide person-centered inbound and outbound call support to match care seekers with long-term care providers. Fact-find, negotiate pricing, document interactions, route transactions, prevent escalations, and support pilots while meeting call center metrics.

Proctor online (and occasional in-person) mock SAT/ACT/AP exams: complete training, post availability, deliver instructions via Zoom, represent the company professionally, attend occasional training, and provide transportation for in-person exams if applicable.

Handle inbound calls from prospective and current clients about immigration services, guide callers through options and the Manifest portal, document interactions, route and escalate inquiries to attorneys, sales, billing, or case teams, and support clients with uploads and appointment scheduling.

Advise learners and parents on financial aid processes, administer student financial aid office functions, assess eligibility for aid (including Title IV), prepare estimates and packaging, and assist with delivery of funds while ensuring compliance and excellent customer service throughout degree completion.

Handle inbound and outbound calls from applicants, provide benefits-related customer service, and accurately document interactions. Meet typing and connectivity requirements, pass background and internet-speed checks, and work scheduled EST hours. Remote role restricted to specified US states.