Top Customer Support Jobs in Miami, FL

Advises students on degree programs, course selection, academic requirements, policies, scheduling, and career options. Monitors academic progress, supports at-risk students, manages referrals, and serves as a liaison with faculty and departments. The role also supports active-duty students with flexible learning options, deployment-related academic planning, and military education compliance. Responsibilities include communication management, university events, accreditation compliance, special projects, and travel between campuses as needed.

Provides licensed customer and claimant support for property and casualty insurance claims. Processes and reissues claim payments, explains coverage and policy terms, reviews liability and coverage, documents claim activity, handles escalations, and determines next steps toward claim closure. The role requires an active Florida 6-20 All-Lines Adjuster license, customer service experience, sound judgment, and compliance with company policies and Florida regulations.

Provides customer support through phone and virtual chat by answering product and website questions, resolving concerns, documenting interactions, educating customers, and following up proactively. The role requires empathy, active listening, accurate communication, timely issue resolution, and collaboration in a contact center environment. Employees also complete administrative tasks, attend meetings, follow safety procedures, and maintain their work area. Bilingual English and Spanish skills and printing or wide-format production experience are desirable.

Advises medical students on clinical rotations, clerkship scheduling, graduation requirements, licensure, and residency preparation. Coordinates placements at approved clinical training sites, maintains rotation databases, processes scheduling updates, and provides phone, email, and in-person support. Resolves student issues, serves as an advocate, communicates regulatory information, maintains service standards, and contributes to process improvements and documentation.

Leads an eight-person Revenue Cycle Support team handling billing, claims, reimbursement, and healthcare technology issues. Oversees staffing, queues, SLAs, escalations, performance management, customer communication, quality, training, and process improvement. Collaborates with Product, Engineering, Customer Support, and Revenue Cycle Operations to resolve systemic issues. Uses Salesforce, Jira, reporting tools, and AI-enabled solutions to improve efficiency and operational insights. This is a hybrid Miami role requiring three office days weekly and up to 10% travel.

Coordinates automotive service appointments and manages inbound and outbound calls and text communications. Provides customer service, answers service questions, sends reminders, follows up after service, handles recalls and campaigns, updates dealership scheduling systems, resolves concerns, and supports customer retention. Requires bilingual English and Spanish communication, organizational skills, computer proficiency, a valid driver’s license, and the ability to work professionally in a fast-paced environment.

Supports users through email and chat, resolves product, betting, billing, and technical issues, monitors critical site problems, and escalates incidents. Reviews deposits, withdrawals, accounts, and potential irregularities; conducts due diligence investigations and provides payment operations support. Captures customer insights, uses internal tools, and works nights, weekends, and holidays during high-volume sports schedules.

Respond to customer inquiries in English and Spanish by phone and email, provide accurate information, resolve concerns, document interactions in a CRM, troubleshoot issues, and follow up on resolutions. The role supports clients with tailored debt management plans, identifies customer needs, escalates issues when necessary, and collaborates with colleagues to improve service processes.

Provide inbound customer support for a catering program through phone, chat, email, and text. Research inquiries in CRM systems, identify root causes, troubleshoot ordering or menu-navigation issues, document interactions, and maintain product knowledge. The role requires multitasking across communication channels, strong communication skills, reliable attendance, teamwork, and a helpful, professional attitude.

Provides white-glove technical support to residential, business, and hospitality customers. Handles inbound calls, chats, and emails; troubleshoots Tier 1 service, configuration, product functionality, and technical issues; reviews tickets for remote resolution; escalates complex problems; performs follow-up testing; and coordinates timely resolution while maintaining strong customer relationships.