Top Customer Support Jobs in Miami, FL

Provide B2B client support by answering inquiries via phone and electronic channels, managing workflows, navigating multiple databases, resolving problems, recommending process improvements, and maintaining/growing client relationships. Work Monday–Friday on Hawaii time with required training hours.

Provide high-volume customer support via phone, email, and chat: triage, troubleshoot, document issues, escalate complex problems, manage expectations, and collaborate with internal teams to improve support processes and product experience.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Lead and transform the product support function: set strategy, build and retain high-performing teams and partners, implement AI-augmented support, own metrics and escalations, and evolve the support tech stack while driving cross-functional fixes.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Serve as primary client contact to answer inquiries via phone, email, and chat; troubleshoot product/service issues; guide customers through portal navigation; maintain CRM records; and escalate unresolved or complex issues to internal teams.

Provide in-home and virtual product education and training to residential customers; administer and coordinate virtual classes; handle education-related trouble calls; conduct product demos; support launch teams and internal training; complete reporting; assist with equipment upgrades and launch project tasks to ensure customers are trained on Fision services.

Serve as the first point of contact for service customers via inbound/outbound calls and texts. Schedule and manage service appointments, follow up on service, handle inquiries and escalations, and support customer retention initiatives to improve satisfaction.

Handle enrollment, billing, and membership account maintenance by answering inbound/outbound calls, resolving eligibility and billing issues, updating enrollment databases, reconciling premiums, coordinating with Underwriting/Sales, and documenting outcomes. Provide customer service to members, providers, and employer groups, follow processes for electronic eligibility resolution, and participate in required training and occasional onsite work.

Answer incoming patient calls for an assigned pediatric/orthodontic practice; schedule and manage appointments; verify insurance; document communications in practice management software; maintain HIPAA compliance; assist with overflow calls; collaborate with office manager and clinical team to optimize scheduling and patient experience.