Top Customer Support Jobs in Miami, FL

Provide B2B client support by answering inquiries via phone and electronic channels, managing workflows, navigating multiple databases, resolving problems, recommending process improvements, and maintaining/growing client relationships. Work Monday–Friday on Hawaii time with required training hours.

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

Serve as first point of contact for clients seeking food assistance: answer calls, complete intake using case management software, screen eligibility, schedule appointments, compile grant/demographic data for reports, refer to community partners, and support Client Services team in a fast-paced nonprofit environment.

Vivint seeks eight entry-level customer service team members in the Greater Miami and Orlando areas. No experience required; applicants must have a valid driver’s license, own vehicle, no felony convictions. Role emphasizes people skills, teamwork, enthusiasm, and work ethic. Immediate hiring; submit a resume to be contacted within 24 hours.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Serve as the Service Concierge/first point of contact for customers via inbound/outbound calls and texts. Schedule and manage service appointments, update dealership systems, follow up post-service, handle inquiries and escalations, and drive customer retention through timely communication and relationship-building.

Own complex technical support investigations from escalation through resolution. Reproduce issues, determine root causes, assess impact, create actionable Jira tickets, develop workarounds, validate fixes, and communicate findings to customers and internal teams. The role partners with Customer Care, Product, Engineering, and operations while improving escalation standards, documentation, troubleshooting playbooks, and support processes.

Provide inbound phone support to residential and small business customers regarding alarm systems and home automation. Diagnose software and hardware issues using guided troubleshooting workflows, educate customers, de-escalate concerns, and resolve problems during calls. When needed, explain virtual service options and schedule onsite technician visits. The role requires multitasking across systems, reliable attendance, strong communication, empathy, independent work, and a quiet, distraction-free home workspace.