Top Customer Support Jobs in Miami, FL

The GCCS Quality Monitor trains and monitors GCCS Agents, audits calls, conducts coaching sessions, and maintains training materials to ensure agent efficacy.

The Supervisor, Client Service Quality oversees client support for commercial accounts by managing staff, ensuring accuracy in transaction records, and maintaining strong client relationships across North America.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Management Training Program aims to develop recent college graduates through hands-on experience in operations, leadership training, and mentorship from senior leaders, preparing them for impactful future roles in customer care solutions.

The Operations Manager will oversee day-to-day call center activities, manage resources, evaluate performance, and ensure high customer service standards.

Viamericas seeks exceptional candidates for future roles in financial services, providing support for immigrants with money transmission and various financial solutions. Applications welcome for potential opportunities.

Handle moderately complex homeowner claims from investigation through resolution, including coverage analysis, estimating damages, negotiating settlements, approving payments, documenting files, and referring complex matters to other units. Work may be field- or desk-based and requires use of claims systems and estimating software.

Process and manage customer returns, operate digital return register, maintain organized secure product areas, follow returns policies and reconciliation procedures, resolve customer issues, and support daily store operations under AGMO supervision.

The Senior Associate in Customer Platforms COE supports operations, onboarding, and enablement for commercial teams, driving platform adoption and process improvements.

The Senior Manager, Customer Operations will lead a team, ensure operational excellence, enhance customer experiences, and drive financial goals.