Top Operations & Support Jobs in Miami, FL

Whereby invites speculative applications for various roles. Applicants will be considered even if no specific openings exist, requiring a collaborative spirit and remote work adaptability.

The Absence Management Specialist manages claims between clients, employees, and healthcare providers while ensuring compliance with regulations and quality customer service.

The Supply Partnership Manager will manage strategic delivery provider relationships, ensuring operational excellence and driving performance by leveraging technical expertise and analytics.

Process and manage loans and distributions for retirement plans, handle high-volume requests, resolve issues, assist participants and recordkeepers, perform data entry and reporting, and maintain PensionPro, FT William, and ERISApedia records to ensure timely, compliant processing.

Provide front-line customer support via Intercom, chat, and email; troubleshoot technical issues; educate users on product use; document interactions and identify common problems; relay user feedback to Product and Engineering; prioritize accessibility for Deaf and hard-of-hearing users and work a fixed 12:00 PM–9:00 PM ET support shift.

Provide first-line remote technical support to students and parents for devices and learning platforms via email, chat, ticketing, and phone. Troubleshoot hardware/software/connectivity across Mac, Windows, iOS, and Chromebooks, escalate complex issues, maintain knowledge base articles, and report on ticket volume and trends. Weekend coverage and clear written communication required.

Manage a team resolving automotive total loss claims, negotiate settlements with carriers, optimize recovery using the company platform, own customer accounts, document KPIs and coaching, and collaborate with product and engineering to improve claims processes.

Provide technical system management and support primarily across the Zoho One ecosystem and Shopify. Troubleshoot issues, build and maintain automation workflows, ensure data flow between platforms, update Shopify product/catalog settings, create documentation and SOPs, and assist with social media scheduling and metrics. Prioritize and execute items from an IT to-do list for executive and sales teams.

Investigate and audit individual insurance claims to determine liability, process claims per policy, set and adjust reserves, authorize payments, and communicate with TPAs/clients. Escalate large-dollar or trigger-diagnosis cases to case management.

Provide high-level administrative support to C-suite and senior executives: manage schedules, travel, meetings, documents, expenses, stakeholder communications, minute-taking, and special projects while maintaining strict confidentiality.