Top Operations & Support Jobs in Miami, FL

Provide high-trust executive support to the founder by managing financial admin (invoicing, payroll, contracts), calendar and inbox triage, hiring coordination and onboarding, travel and personal logistics, and recurring operational tasks to ensure reliability and consistency.

Lead design and rollout of Talkiatry's QA operating model and first QA platform, automate independent QA over BPO volume, and quality-assure both human and agentic AI interactions. Build and lead a small team, define scorecards and coaching, deliver QA insights and dashboards, partner with AI Ops, Clinical, and Operations, and embed compliance and HIPAA-sensitive audits into a scalable QA program.

Provide high-level confidential administrative support to C-suite and senior executives including complex calendar and travel management, preparing executive presentations, meeting coordination and minutes, budgetary monitoring, policy support, HIPAA-compliant document handling, and ad-hoc project and communication tasks to ensure smooth executive operations.

Own product and trade compliance for hardware across global markets: identify certification needs, define regulatory labeling, coordinate testing and documentation (RF, EMC, Safety), ensure environmental compliance (WEEE, RoHS, Battery EPR), monitor regulatory changes, and partner with distribution, logistics, manufacturing, and commercial teams.

Lead end-to-end commercial real estate and auction operations across a multi-state portfolio: optimize processes, manage due diligence and marketing, direct auctions, coordinate vendors, monitor performance and market trends, and serve as primary client contact delivering strategic reporting and stakeholder engagement.

Process back-office plan transactions including enrollments, payroll, investments and distributions. Reconcile accounts, resolve exceptions, produce 1099R/RMDs, support audits, meet SLAs, document workflows, and provide client communication and training.

Provide end-to-end federal travel-management support for FRTIB: planning, authorizations, reservations, vouchers, reimbursements, reporting, training, and electronic travel-system administration (E2 Solutions, Go.gov). Ensure compliance with the Federal Travel Regulation, manage approval workflows, troubleshoot systems, support Go.gov transition, and deliver virtual and limited in-person training and reporting. Requires minimum 3 years federal travel-program experience and a favorably completed federal background investigation (minimum NACI).

Lead the support team, resolve tier 1–2 tickets, manage engineers for tier 3, maintain knowledge bases and SOPs, and build AI automations to auto-resolve tickets and summarize customer feedback.

Deliver live simulated scenarios using digital avatars to help learners practice interpersonal skills. Portray varied personalities, facilitate debriefs, score performance, complete operational tasks, and provide excellent customer-service hosting. Must adapt to proprietary technology, follow policies, and meet scheduling, training, and connectivity requirements for overnight shifts.

Lead global renewal strategy and operations to maximize retention. Design cross-functional processes, AI-driven analytics, early-warning indicators, and annual planning. Align Sales, Finance, Field Engineering, and Marketing, advise senior leadership, and manage a team to scale renewal lifecycle improvements.