Top Operations & Support Jobs in Miami, FL

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

Provide remote technical support for the Paytronix platform: diagnose and resolve customer issues, manage support cases, configure solutions, create documentation, give product guidance, collect feedback, and collaborate with internal teams to improve processes and customer outcomes.

Provide administrative, clerical, and document-control support for regulatory and quality functions: prepare polished documents and presentations, manage records and supplies, coordinate meetings, calendars, travel, and purchase requisitions, support onboarding, and ensure compliance with security and background-check requirements.

Lead and improve core sales processes and forecasting; run sales operating cadence (forecast calls, pipeline reviews, QBRs); support territory, quota, and capacity planning; analyze pipeline health and rep productivity using Salesforce, Excel, and BI tools; drive cross-functional GTM initiatives and ad hoc analyses to optimize sales effectiveness and revenue predictability.

Support and manage EHR Point-to-Point integrations and interoperability lifecycle activities. Monitor and triage issues, coordinate troubleshooting with engineering and vendors, run testing and validation, document interfaces and workflows, and support onboarding and go-live for partners. Use support tools to track requests and drive continuous improvement across integration, testing, and implementation processes.

Provide administrative support to Advisory Partners and teams including preparing reports, typing correspondence, maintaining electronic filing systems and spreadsheets, client communication, scheduling, proofreading, and multi-tasking during busy seasons.

Conduct case file reviews and monitor data integrity and compliance with WIOA/TANF/SNAP and contract requirements. Identify deficiencies, recommend corrective actions, support audits, process payments and billing, maintain reporting tools, and train/coordinate local QA staff to ensure program accuracy and prevent disallowed costs.

Perform QA reviews of moderate-to-complex residential and commercial flood claims, ensure compliance with NFIP/SFIP guidelines, provide feedback to independent adjusters, and support catastrophe surge operations. Utilize estimating best practices and tools such as Xactimate and XactAnalysis.

Manage end-to-end commercial contract lifecycle (NDAs, MSAs, Order Forms), act as Salesforce administrator to maintain CRM data integrity, optimize intake-to-execution workflows, build KPI dashboards and reports, and coordinate cross-functionally with Sales, Legal, and Finance to track obligations and reduce contract turnaround time.