Top Operations & Support Jobs in Miami, FL

Process back-office plan transactions including enrollments, payroll, investments and distributions. Reconcile accounts, resolve exceptions, produce 1099R/RMDs, support audits, meet SLAs, document workflows, and provide client communication and training.

Provide end-to-end federal travel-management support for FRTIB: planning, authorizations, reservations, vouchers, reimbursements, reporting, training, and electronic travel-system administration (E2 Solutions, Go.gov). Ensure compliance with the Federal Travel Regulation, manage approval workflows, troubleshoot systems, support Go.gov transition, and deliver virtual and limited in-person training and reporting. Requires minimum 3 years federal travel-program experience and a favorably completed federal background investigation (minimum NACI).

Manage enablement operations for K-8 math and science products, serving as product SME, owning projects, knowledge management, enablement resources, and cross-functional execution to support field teams and drive adoption.

Lead the support team, resolve tier 1–2 tickets, manage engineers for tier 3, maintain knowledge bases and SOPs, and build AI automations to auto-resolve tickets and summarize customer feedback.

Partner with District Managers to improve enrollment, retention, and operational performance through coaching, data analysis, action plans, and field engagement. Use dashboards and reports to diagnose gaps, recommend high-impact actions, track coaching outcomes, and support turnaround or growth initiatives while liaising with central support teams.

Deliver live simulated scenarios using digital avatars to help learners practice interpersonal skills. Portray varied personalities, facilitate debriefs, score performance, complete operational tasks, and provide excellent customer-service hosting. Must adapt to proprietary technology, follow policies, and meet scheduling, training, and connectivity requirements for overnight shifts.

Lead global renewal strategy and operations to maximize retention. Design cross-functional processes, AI-driven analytics, early-warning indicators, and annual planning. Align Sales, Finance, Field Engineering, and Marketing, advise senior leadership, and manage a team to scale renewal lifecycle improvements.

Lead Salesforce administration and business systems analysis to support Sales, Customer Service, and Marketing. Manage user access, data quality, configurations, releases, and UAT. Gather requirements, document processes, design scalable CRM solutions, and coordinate with developers and stakeholders to deliver enhancements and drive adoption.

Provide Level II help desk support for managed services clients: resolve phone and ticketed issues, escalate and assist Level I, maintain KB and documentation, configure endpoints, troubleshoot networks, security, printers and mobile devices, and communicate SLA status.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.