Top Operations & Support Jobs in Miami, FL

Provide high-level administrative support to leadership and teams, managing schedules, communications, office systems, reports, and event coordination to ensure efficient office operations.

Lead enterprise workforce planning for a high-volume contact center: develop forecasting and capacity models, own headcount and scheduling, optimize WFM systems and real-time operations, and manage a team of WFM managers and analysts to meet service level and labor cost targets.

Lead day-to-day operations of the Miami RV station, manage and coach on-site staff, oversee fleet maintenance and readiness, drive Service Quality Score improvements using data, recruit seasonal and core team members, ensure compliance with OSHA and labor laws, and deliver excellent customer check-in/out experiences while controlling costs and staffing efficiency.

Provide high-quality inbound customer service to agents and policyholders: handle policy inquiries, billing, claims intake (FNOL), process endorsements/changes/cancellations/payments, prepare quotes and documentation, maintain records, assist during CAT events, and ensure carrier compliance and QA standards.

Manage a caseload of subrogation claims: identify recovery opportunities, prepare demands and documentation, negotiate with attorneys and carriers, document actions, and maintain claim diaries while ensuring professional communication.

Viamericas seeks exceptional candidates for future roles in financial services, providing support for immigrants with money transmission and various financial solutions. Applications welcome for potential opportunities.

Manage all phases of subcontract administration including acquisition planning, cost analysis, negotiations, compliance, and closeout. Support proposal evaluations and maintain subcontract files, coordinating with various internal and external stakeholders.

Provide white-glove transaction support to brokerage team: manage lease and deal databases, submit deals for revenue recognition, generate invoices, manage AR and reimbursables, produce reporting, and partner with finance, marketing, HR and leadership to support revenue and operations.

Design, implement, and optimize endpoint solutions (Intune, M365, Azure, VDI), automate remediation, monitor performance and security, lead migrations and lifecycle management, provide Tier 3 support, document procedures, and ensure compliance with bank policies.

Premium Auditors conduct onsite audits by scheduling appointments, reviewing payroll and sales records, and verifying business operations. No experience is required, and training is provided.