Top Operations & Support Jobs in Miami, FL

Administers and supports SaaS business applications, especially Salesforce, telephony, ticketing, and CRM systems. Responsibilities include troubleshooting, configuration, workflow automation, user and license management, data quality, testing, documentation, end-user training, vendor escalation, security compliance, and project support. The role gathers business requirements, manages application changes and sandbox environments, coordinates user acceptance testing, and provides on-call support. Travel to multiple centers is required 34–66% of the time.

Supports corporate services initiatives, projects, research, reporting, documentation, process improvement, and daily operations. Interns collaborate across the organization, contribute to employee and project-support programs, and participate in professional development and networking activities. Opportunities may focus on Human Resources, Marketing, Communications, or Health and Safety.

Provides Tier 1 technical support to internal users and managed-service vendors by phone and email. Troubleshoots network, hardware, software, connectivity, and device issues; performs installations, updates, account creation, onboarding configuration, and conference-room audio/video support. Maintains asset inventories, replaces computer components, tracks and escalates unresolved tickets, and ensures timely resolution while delivering bilingual English-Spanish customer service.

Leads a business operations team supporting sales through pipeline analytics, forecasting, territory and quota planning, reporting, dashboards, and executive communication. Partners with Sales, Finance, Revenue Operations, Customer Success, and Marketing to improve processes, standardize metrics, manage operating rhythms, and deliver strategic initiatives. Oversees managers and analysts, headcount planning, performance development, and cross-regional operational consistency.

Coordinates testing, inspections, permits, code-compliance processes, and related scheduling for the Southeast District. The role interfaces with supervisors, customers, inspection companies, regulatory agencies, and branch staff; maintains ATI and SAP records; creates tenders and service orders; manages invoice disputes; tracks regulatory requirements; and reports compliance activity to leadership.

Resolves high-visibility executive and social media complaints from members and providers. Manages escalated case timelines, conducts workflow reviews, identifies trends, drafts executive communications and root-cause analyses, recommends action plans, and guides service operations representatives. The role also supports compliance, process improvement, quality, and operational insights in a remote, multi-system environment.

Provides first-line client support in a banking center by answering questions, assisting with transactions, resolving account issues, promoting mobile banking tools, and connecting clients with appropriate banking specialists. Requires a relationship-focused approach, empathy, problem-solving, financial product knowledge, digital literacy, and flexibility to work evenings, weekends, and at multiple nearby banking centers.

Supports Oracle EPM financial consolidation, planning, budgeting, forecasting, reporting, integrations, and technical operations. Acts as a liaison between Finance and IT, manages dimensions, metadata, workflows, dashboards, and data pipelines, and troubleshoots calculations, forms, performance, and automation issues using FCCS, Planning, FDMEE, REST APIs, EPM Automate, and ODI.

Provides Tier 2 technical support for complex escalations involving Apple MDM, macOS, iOS, and iPadOS environments. Manages a high-volume ticket queue, troubleshoots root causes, collaborates with Product and Engineering on defects, creates knowledge-base content, mentors support engineers, and contributes to process improvements and customer satisfaction.

Provides on-site operating room support for endoscopy and minimally invasive surgery procedures. Prepares, operates, troubleshoots, cleans, and maintains Stryker and third-party equipment, manages consumables, supports image routing and connectivity, and educates clinical staff. Collaborates with surgeons, OR teams, sterile processing, and biomedical staff while maintaining documentation, safety, privacy, and equipment-readiness standards. Requires rotating, on-call, overnight, and weekend coverage, occasional travel, and physical ability to handle equipment.