Top Operations & Support Jobs in Miami, FL

Supports a residential property’s front desk by greeting visitors, answering and routing calls, handling client and tenant inquiries, assisting with mailings and administrative tasks, maintaining reception and conference areas, monitoring surveillance cameras, and completing special projects. The role requires strong customer service, communication, organization, multitasking, Microsoft Office proficiency, data entry skills, and the ability to work Thursday through Sunday from 3–11 p.m.

Supports departmental research, analysis, project tasks, meetings, documentation, reporting, and cross-functional coordination. Participates in mentorship, professional development, team-building, service, and culture activities while developing business, technical, and professional skills.

Leads governance, administration, data quality, discovery, lifecycle management, application portfolio management, reporting, automation, and continuous improvement for an enterprise ServiceNow CMDB. Oversees CI relationships, AWS discovery, MID Servers, reconciliation rules, audits, certification campaigns, dashboards, and remediation activities while coordinating with infrastructure, cloud, security, risk, audit, and application stakeholders.

Provides administrative support to the Principal, including correspondence, meeting minutes, office supplies, events, and clerical supervision. Manages personnel records, hiring paperwork, certifications, leave and workers’ compensation coordination, time and attendance, and payroll support. Handles school activity payments, invoices, deposits, purchase orders, reimbursements, vendor documentation, expense reports, and internal accounts using financial systems.

Manage ServiceNow queues for computer procurement, deployment, returns, and asset lifecycle support. Monitor tickets, SLAs, backlogs, and workflow accuracy; coordinate with customers, program managers, IT, sales, and depot teams; reconcile asset data across ServiceNow, ERP, and CMDB systems; oversee returns and inventory tracking; escalate issues; create reports and SOPs; train team members; and recommend process improvements.

Supervises Special Investigations Unit investigators and supports regional SIU operations. Responsibilities include workload allocation, case triage, file quality audits, KPI and cycle-time monitoring, coaching, performance management, fraud trend identification, cross-functional collaboration, regulatory compliance, reporting, and coordination with law enforcement and industry partners.

Captures and preserves accurate audio and video records of depositions and judicial proceedings. Responsibilities include administering oaths, annotating testimony, managing exhibits and backup files, completing worksheets, maintaining professional client relationships, and preparing for assignments. The role requires proficiency with recording technology and Microsoft Office, touch typing at 60 words per minute, reliable transportation, and travel to proceedings within a 75-mile radius.

Manage workforce resource allocation, capacity planning, forecasting, utilization, and staffing across client engagements. Partner with practice and resource leaders to resolve conflicts, balance workloads, maintain workforce data, and improve deployment decisions. Lead resource alignment meetings, monitor operational KPIs, identify staffing risks and skills gaps, and support workforce planning processes, reporting tools, and strategic initiatives.

Processes ACH, wire, and real-time payment transactions accurately and timely. Reviews reports, performs balancing, clears exceptions, assesses transactional risk, and follows banking compliance requirements. Provides payment-processing support to branches and banking departments while meeting service-level and vendor timelines. Learns new systems, improves processes, collaborates across teams, and maintains clear communication with internal and external customers.

Provides short-term administrative, instructional, IT, admissions, and operational support across departments. Covers staff absences, assists during staffing shortages, completes assigned projects, maintains records, collaborates with supervisors, and adapts quickly to changing priorities. This part-time, non-exempt role may work up to 25 hours weekly and requires professionalism, confidentiality, strong organization, communication, and flexibility.