Top IT Support & Helpdesk Jobs in Las Vegas, NV

Install, configure, validate, and troubleshoot Oasis 360 Casino Management System and related hardware. Deliver classroom training, coordinate post-installation reviews with cross-functional teams, monitor service activities, and escalate issues. Build customer advocacy while ensuring regulatory compliance, licensing, and confidentiality.

Manage, install, and maintain enterprise Windows servers, workstations, virtualization (Hyper-V/VMware), shared storage (EMC/NetApp/iSCSI), Active Directory services, Exchange and SQL servers, high-availability clustering, blade and thin-client systems, and ensure system security compliance for DoD test range environments.

Perform move/add/change and break/fix support for computing, voice, and data processing hardware in raised floor/NER environments. Install, relocate, reconfigure, remove, and maintain monitors, CPUs, printers, servers, storage and networking equipment. Maintain inventories, assist audits, grant emergency access to critical facilities, and follow change control and troubleshooting processes. Onsite presence required multiple days per week.

Provides enterprise IT support by troubleshooting and resolving hardware, software, application, networking, printer, and account issues. Installs and configures equipment and software, creates and deploys PC images, scripts, and packages, and documents solutions. Supports onboarding and offboarding of IT assets and user accounts, assists end users remotely and onsite, coordinates with network, systems, and security teams, and develops documentation and training materials. The role requires strong communication, problem-solving, organization, and customer-service skills.

Provides second-tier technical support for critical client computer systems, troubleshooting hardware, software, web applications, and user issues. Administers accounts, documents procedures, uses ITSM tools, and collaborates with network, software, and application teams to restore services and resolve root causes. Mentors team members, escalates complex problems, and maintains strong customer service and technical expertise.

Provides senior-level technology support for a regulated financial services organization. Serves as the escalation point for complex technology issues, leads cross-functional technology projects, manages vendors, coordinates upgrades and deployments, and drives process improvements. Supports cybersecurity, information security, business continuity, disaster recovery, compliance, user training, and technology adoption while advising management on technology investments and maintaining critical business systems.

Manage and secure company IT infrastructure (servers, networks, endpoints, Azure/Intune, AD). Monitor systems, perform backups and recovery, apply patches, troubleshoot incidents, support users, mentor junior staff, evaluate and implement technologies, and maintain documentation and reporting.

Provide on-site help desk support: process user setups/terminations, respond to tickets/calls, troubleshoot Windows, servers, networking, printers and hardware, manage inventory and badges, coordinate with vendors, and escalate system errors.

Provide first-level IT support for retail locations: intake and triage tickets, perform Level 1 troubleshooting, document resolutions, escalate complex issues, assist under supervision with Level 2 tasks, hardware/peripheral setups, basic network/UCaaS/VoIP/printer/CCTV support, and help with project deployments under manager direction.

Provide remote and on-site technical support for Arrow e-gaming equipment: diagnose and resolve hardware/software issues, log and dispatch service calls in Salesforce, assist with configuration, testing, installations, training, and documentation. Maintain high customer satisfaction and participate in after-hours support rotation.