Senior IT Support Specialist

Legends Global

Legends Global is the world's leading venue management, sales and partnership, and event hospitality company. The company was formed by the combination Legends and ASM Global, global leaders in venue, event strategy, and management. The company's elite venue network spans five continents, with a portfolio of more than 300 of the world's most prestigious arenas, stadiums, convention, and exhibition centers, and performing arts venues. From Aberdeen to Anchorage, and Sydney to Stockholm, its venues connect people through the unique power of live experiences. 
Allegiant Stadium

Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination. The state-of-the-art, fully enclosed, multipurpose venue, with a capacity of more than 65,000, hosts the world's biggest artists, most sought-after tours and premier sporting events including Super Bowl LVIII, multiple NFL Pro Bowls, WrestleMania 41 and 42, CONCACAF Gold Cup Final and UNLV Rebels football. Allegiant Stadium will also host the 2027 College Football Playoff National Championship, the 2028 Men's Final Four and Super Bowl LXIII in 2029. Allegiant Stadium is committed to giving back to the community through diversity, inclusion, and outreach initiatives. In addition, Allegiant Stadium is proud to be LEED Gold-certified, powered by 100 percent Nevada-sourced renewable energy and dedicated to implementing sustainable practices and programs. For more information, visit allegiantstadium.com or follow @allegiantstadm on X and @allegiantstadium on Instagram.

Job Summary

The Senior IT Support Specialist is responsible for the day-to-day support and operations of Allegiant Stadium technology for installs, upgrades and maintenance of the networked systems infrastructure according to industry best practices with a security focused mindset.  

This role is responsible for onsite technical support, management and documentation of Allegiant Stadium infrastructure. The Senior IT Support Specialist will act as an escalation point for the department in problem resolution relating to general hardware, software, and telecommunication issues.  This role will also own the stadium’s cyber security tools and take an active approach to ensuring users, systems and networks are secure.

The Senior IT Support Specialist performs a wide variety of duties to support live events, including setup and teardown of equipment, monitoring and troubleshooting critical systems and network related issues in a professional and courteous manner as a representative of Allegiant Stadium.

Essential Functions

• Provide advanced level support and guidance to the stadium team. Oversee and bring to resolution issues with desktop hardware and software, mobile and cellular devices, printers, cameras, etc. Advanced support includes working with various third-party support groups and providing mentorship to team members.
• Lower response time for technology related issues through immediate onsite support.  Establish and maintain a continual service improvement culture through various research and development initiatives.
• Work with departments to onboard employees, ensuring they have appropriate accounts, hardware and software assigned and configured.
• Complete assigned projects in a timely manner using defined guidelines including documentation.
• Own the cyber security stack including day-to-day monitoring, selection and installation of new tools, and leading investigations.
• Stay up to date on latest cyber threats and identify ways to proactively protect stadium users/assets.
• Act as lead for various SAAS and cloud-based system in Allegiant Stadium environment using industry best practices to ensure optimal performance. 
• Assist in procurement and tracking of stadium technical assets. Manage stadium owned and supported smart devices.
• Maintain current knowledge of industry trends and potential impact on the business.
• Act as escalation for emergency or last-minute technology related issues. Willingness to work different shifts and extended hours as needed, to support events and operations schedule including nights, weekends and holidays.
• Excellent interpersonal skills for interaction with internal and external staff, vendors and clients.

Required Qualifications

• A minimum of 4 years’ experience in Information Technology; experience with live events a plus.
• 3 or more years' experience with the following:
  • Support of desktop operating systems (Windows, Macintosh) and mobile devices (IOS/Android).
  • Complex troubleshooting of systems and networks
  • IT support in an onsite, customer-facing role.
  • Cyber security tools such as EDR, vulnerability management, security awareness training, intrusion detection.
• Certifications:
  • CompTia Security + or similar (Preferred)
  • Microsoft Certifications (Preferred)
• Strong verbal, written communications, and customer service skills.
• Strong working knowledge of networking concepts and support of TCP/IP protocols, DNS and DHCP.
• Highly comfortable and capable of troubleshooting complex issues in a time sensitive manner.
• Excellent organizational and project management skills, including ability to organize time and work on multiple tasks and follow through to completion of task or project.
• Self-motivated and able to either work independently or as a team.
• Communicate both orally and in writing in a clear and concise manner.  Ability to create and write clear, complete documentation.
• Ability to be on your feet for extended periods of time, lift equipment up to 50 pounds, work extended hours, and participate in an on-call rotation.
• Proficient in Microsoft Office 365 products (Word, Excel, Outlook, Teams, Visio, SharePoint, OneDrive) and ability to learn required business systems.
• Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy.

Preferred Qualifications (if applicable):

• Experience with MDM (Jamf)
• Experience with Linux operating systems.
• Experience with business applications, with experience in report writing, creating user documentation and/or specifications, etc.