Top IT Support & Helpdesk Jobs in Las Vegas, NV

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

Provide first-line remote and on-site technology support for employees and contractors, troubleshoot hardware/software issues, use help-desk tools, escalate to higher-level teams, and ensure customer-focused resolution following PNC policies.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Provide on-site help desk support: process user setups/terminations, respond to tickets/calls, troubleshoot Windows, servers, networking, printers and hardware, manage inventory and badges, coordinate with vendors, and escalate system errors.

Provide first‑level IT support for retail locations: intake and triage tickets, perform Level 1 troubleshooting, document resolutions, escalate complex issues, assist Level 2 and projects under supervision, and support basic hardware, network, VoIP, printer, and CCTV tasks following documented procedures and SLAs.

On-site first point of contact for IT issues in the education sector. Provide face-to-face and remote support, triage and document tickets, troubleshoot hardware and software, escalate complex issues, complete daily timesheets, and travel locally across Auckland. Must be NZ citizen or permanent resident and hold a NZ driver’s license.