Top IT Support & Helpdesk Jobs in Las Vegas, NV

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide Level 4 platform support for OneLink, resolving customer software issues during upgrades and incidents. Collaborate with developers, architects, product management, and installation teams; create documentation; script and automate tasks; perform after-hours support and onsite travel as needed.

Provide remote and on-site technical support for Arrow e-gaming equipment: diagnose and resolve hardware/software issues, log and dispatch service calls in Salesforce, assist with configuration, testing, installations, training, and documentation. Maintain high customer satisfaction and participate in after-hours support rotation.

Provide technical support for e-gaming products: diagnose and resolve hardware/software issues, log and dispatch service calls (Salesforce), perform on-site installations, assist with systems integration, train distributors/employees, write technical documentation, and cover after-hours support rotation.

Manage and maintain IBM Power I (AS/400/iSeries) systems for internal operations and clients, ensuring high availability, disaster recovery, backups, replication, firmware/software maintenance, network/security administration, incident response, documentation, CL programming, query/reporting, and client communication. Perform new installs, HA rollover exercises, and collaborate with teams and vendors.

Senior systems administrator responsible for OS and server maintenance, Tier 2 helpdesk support, managing a Customer Service Center, training staff, and overseeing PC imaging and maintenance processes. Coordinates upgrades and enforces operational policies in support of federal test-range contracts.

Provide on-site desktop and hardware support for Windows 7 PCs and peripherals; troubleshoot issues via RDP and direct hardware inspection; support domain/workgroup PCs, basic networking, and AD/GPO tasks; work varied shifts including on-call and walk extensively across facilities.

Provide technical front-line support and escalation management for public-safety SaaS, troubleshoot applications, OS, networking and third-party integrations, author knowledge-base content, coordinate cross-functional incident resolution, participate in on-call rotation, and mentor teammates to maintain SLAs and customer satisfaction.

Provide on-site IT operations and facilities support for offices and warehouse environments. Manage hardware, networking, MDM/SSO/IAM, endpoint security, ticketing, device lifecycle, and escalations. Ensure SLA-driven ticket resolution, root-cause remediation, documentation, and operational standards. Lead small IT projects and partner with Facilities, Security, Networking, and People Ops to maintain reliable systems and compliance.

Provide on-site desktop and laptop repair and troubleshooting, support desk-side applications and infrastructure, meet SLAs, report activity, control assets/inventory, and perform occasional long-distance or overnight work as needed.