Top IT Support & Helpdesk Jobs in Las Vegas, NV

Monitors client IT environments during after-hours shifts, triages alerts, handles incidents and service requests, troubleshoots systems, networks, backups, cloud platforms, and connectivity issues, and escalates unresolved problems. The analyst documents resolutions in AutoTask, updates knowledge-base articles, communicates incident status, and supports continuous improvements to alert accuracy and triage processes.

Provides on-site IT support across multiple charter school campuses, troubleshooting hardware and software, installing and maintaining workstations, network equipment, and peripherals, and supporting technology deployments. Coordinates with remote IT teams, communicates with school administrators, manages service tickets and documentation in ConnectWise Manage, and tracks time and deliverables. Requires reliable transportation, independent work skills, customer service abilities, a valid driver’s license, and successful school background verification.

Provides technical support to customers, partners, sales representatives, and internal teams through phone, chat, and email. Troubleshoots Geotab hardware, software, connectivity, databases, platform configuration, and integrated technologies. Manages support cases through resolution, documents solutions, coordinates device returns, escalates critical issues, and contributes to 24/7 support operations. Requires strong communication, analytical, organizational, customer service, and technical problem-solving skills, along with familiarity with Excel, programming languages, and data warehouses.

Provide technical support for e-gaming products: diagnose and resolve hardware/software issues, log and dispatch service calls (Salesforce), perform on-site installations, assist with systems integration, train distributors/employees, write technical documentation, and cover after-hours support rotation.

Own Level 2 technical support escalations for AI infrastructure customers. Diagnose Linux hosts, GPUs, Kubernetes workloads, Slurm scheduling, storage, networking, and distributed workloads using logs and telemetry. Communicate findings to customer engineers, create runbooks and diagnostic tools, document recurring issues, coordinate hardware remediation, support account health, and participate in on-call coverage.

Manage, install, and maintain enterprise Windows servers, workstations, virtualization (Hyper-V/VMware), shared storage (EMC/NetApp/iSCSI), Active Directory and core network services, Exchange/SQL servers, high-availability clustering, thin-client environments, and security/compliance documentation for a federal test-range support contract.

Provides enterprise IT support by troubleshooting and resolving hardware, software, application, networking, printer, and account issues. Installs and configures equipment and software, creates and deploys PC images, scripts, and packages, and documents solutions. Supports onboarding and offboarding of IT assets and user accounts, assists end users remotely and onsite, coordinates with network, systems, and security teams, and develops documentation and training materials. The role requires strong communication, problem-solving, organization, and customer-service skills.

Provides second-tier technical support for critical client computer systems, troubleshooting hardware, software, web applications, and user issues. Administers accounts, documents procedures, uses ITSM tools, and collaborates with network, software, and application teams to restore services and resolve root causes. Mentors team members, escalates complex problems, and maintains strong customer service and technical expertise.

Provides senior-level technology support for a regulated financial services organization. Serves as the escalation point for complex technology issues, leads cross-functional technology projects, manages vendors, coordinates upgrades and deployments, and drives process improvements. Supports cybersecurity, information security, business continuity, disaster recovery, compliance, user training, and technology adoption while advising management on technology investments and maintaining critical business systems.

Manage and secure company IT infrastructure (servers, networks, endpoints, Azure/Intune, AD). Monitor systems, perform backups and recovery, apply patches, troubleshoot incidents, support users, mentor junior staff, evaluate and implement technologies, and maintain documentation and reporting.