As a Technical Support Specialist I, you will play a pivotal role in our team, delivering flawless support and outstanding service to our customers. This opportunity is unique as it allows you to work with powerful technology in a dynamic and encouraging environment. Join us and contribute to our proven track record of success while advancing your career in an exciting and encouraging company!
What You'll Do- Offer direct troubleshooting and assistance for gaming cabinets, computers, and related hardware.
- Identify and fix hardware, software, power, connectivity, and configuration problems.
- Install, configure, repair, and validate technical equipment in various customer environments.
- Apply remote-support tools to assist in resolving technical issues.
- Interpret technical documentation and collect diagnostic evidence for accurate service activity documentation.
- Deliver outstanding customer service by maintaining composure during high-impact situations.
- Prioritize field requests and bring up complex issues appropriately.
- Travel to customer sites for hands-on support and participate in after-hours or on-call coverage as needed.
- 4+ years of relevant experience in supporting gaming equipment, electromechanical products, or complex technology.
- Strong competence with gaming cabinets, electronic components, and related hardware.
- Demonstrated skill in methodically identifying and fixing technical problems.
- Experience with computer operating systems, networking fundamentals, and remote-support tools.
- Excellent communication and customer-service skills.
- Ability to work independently and prioritize tasks efficiently.
- Willingness to travel and provide on-site support.
- Familiarity with regulated gaming environments and gaming cabinet architecture is a plus.
- Experience with AI-enabled applications, data analysis tools, and case-management platforms is beneficial.
- Technical certifications or related education in IT, electronics, or engineering technology is preferred.
This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.
Skills Required
- 4+ years of relevant experience supporting gaming equipment, electromechanical products, or complex technology
- Strong knowledge of gaming cabinets, electronic components, and related hardware
- Demonstrated ability to methodically identify and resolve technical problems
- Experience with computer operating systems, networking fundamentals, and remote-support tools
- Excellent communication and customer-service skills
- Ability to work independently and prioritize tasks efficiently
- Willingness to travel and provide on-site customer support
- Familiarity with regulated gaming environments and gaming cabinet architecture
- Experience with AI-enabled applications, data analysis tools, and case-management platforms
- Technical certification or related education in IT, electronics, or engineering technology
Aristocrat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aristocrat and has not been reviewed or approved by Aristocrat.
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Healthcare Strength — Health coverage is considered strong, with mentions of comprehensive medical, dental, and vision options plus mental‑health resources. Descriptions point to solid insurance offerings across core areas.
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Retirement Support — Retirement benefits include a 401(k) with employer matching, positioned as a notable part of the package. This element is consistently referenced alongside other key benefits.
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Parental & Family Support — Family support is emphasized through paid parental leave, adoption or surrogacy assistance, and benefits that can include dependents. Wellbeing resources are described as part of the broader family-support ecosystem.
Aristocrat Insights
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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