Top IT Support & Helpdesk Jobs in Las Vegas, NV

Manage and maintain IBM Power I (AS/400/iSeries) systems for internal operations and clients, ensuring high availability, disaster recovery, backups, replication, firmware/software maintenance, network/security administration, incident response, documentation, CL programming, query/reporting, and client communication. Perform new installs, HA rollover exercises, and collaborate with teams and vendors.

Provide on-site desktop and hardware support for Windows 7 PCs and peripherals; troubleshoot issues via RDP and direct hardware inspection; support domain/workgroup PCs, basic networking, and AD/GPO tasks; work varied shifts including on-call and walk extensively across facilities.

Serve as final support escalation and technical triage for complex issues. Reproduce bugs, validate defects, create actionable tickets, assist release testing, maintain documentation, enable Levels 1–2, and participate in on-call rotation to ensure high-quality escalations to Engineering, Product, and other teams.

Provide technical front-line support and escalation management for public-safety SaaS, troubleshoot applications, OS, networking and third-party integrations, author knowledge-base content, coordinate cross-functional incident resolution, participate in on-call rotation, and mentor teammates to maintain SLAs and customer satisfaction.

Provide first- and second-line IT support for employees: troubleshoot hardware, software, connectivity, and AV issues; manage account setups, builds, and inventory; triage tickets to senior staff; test OS/application patches; update documentation and coordinate vendor repairs.

Provide on-site desktop and laptop repair and troubleshooting, support desk-side applications and infrastructure, meet SLAs, report activity, control assets/inventory, and perform occasional long-distance or overnight work as needed.

First-line remote IT support handling help desk tickets and phone requests. Troubleshoot hardware, software, networking, printing, A/V, VoIP, Active Directory, Windows Server, and VMs. Create user accounts, assist onboarding, document resolutions, update clients, escalate complex issues, and contribute to the internal knowledge base.

Participate in a paid 30-minute virtual interview to walk through daily support workflows, describe ticketing and helpdesk tools, identify bottlenecks and escalation processes, and suggest improvements to support technology stacks.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Lead and develop an IT team to run secure, scalable infrastructure and support services. Oversee daily operations, project delivery, vendor management, compliance with security/regulatory frameworks, performance metrics, budgeting, and continuous improvement while partnering with business leaders.