Top Customer Support Jobs in Las Vegas, NV

Provide multi-channel customer support for payroll tax accounts: research and resolve tax notices, coordinate with tax agencies and internal teams, reconcile liabilities, assist with TPA and POA setups, and contribute to recurring filings and process improvements.

Provide B2B client support by answering inquiries via phone and electronic channels, managing workflows, navigating multiple databases, resolving problems, recommending process improvements, and maintaining/growing client relationships. Work Monday–Friday on Hawaii time with required training hours.

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.

Handle escalations from offshore customer support and other departments, record contacts for reporting, resolve disputes per House Rules within SLAs, liaise with managers and stakeholders, analyze data/trends to improve service, support administrative tasks, ensure effective team communication and high contact quality, and work nights/holidays/weekends as required.

Support game-day and select community events by preparing and executing on-ice and in-arena activations, managing props and inventory, coordinating rehearsals and blocking with entertainment teams, running stages and plaza activities, organizing storage, assisting with video shoots and special events, and performing other event duties as assigned.

Make outbound and inbound calls to customers 1-30 days past due using an auto dialer, negotiate payment arrangements, provide customer service, meet performance goals, and follow company policies and compliance guidelines in an in-office call center role.

Provide front-line customer support across in-person, phone, and email; complete driver onboarding and account management; process rentals and returns; coordinate vehicle service and accident intake; maintain accurate records; identify and escalate recurring issues; support upsells and daily branch operations to maximize satisfaction and retention.

Provide remote customer support for top-tier brands by handling inquiries, troubleshooting issues, managing transactions, and delivering empathetic, professional service. Maintain accurate case records, protect customer data, and balance multiple priorities in a fast-paced environment.