Top Customer Support Jobs in Las Vegas, NV

Serve as the primary client contact for tax services: perform onboarding/welcome calls, schedule appointments, respond to inquiries within one business day, coordinate with internal departments, document signed client documents, process agreements and payments, and maintain accuracy and timely completion of tasks to ensure client satisfaction.

Lead and scale Vay's frontline customer support as a core operational function: manage agents and claims, own support tooling and AI-driven automation, enforce SLAs and QA, surface product feedback to Product/Engineering, and drive process improvements and reporting across CSAT, NPS, and claims.

Handle inbound client requests via calls, chat, and email; identify client needs (including fraud), record interaction data, escalate risk items, provide account maintenance, recommend solutions, and deliver accurate, compliant, bilingual service while learning and using bank systems.

The Box Office Ticket Seller provides customer service, sells tickets, manages will-call tickets, handles cash, and assists with various box office functions.

Supervise a team of frontline banking contact center agents, track performance metrics, coach and develop staff, manage escalations and tier 3 queues, ensure regulatory compliance, support onboarding/training, use BI tools and CRM (Salesforce) to drive results, and handle sensitive customer information securely.

Provide first-line support for ECP customers via phone, email, and ticketing. Triage and resolve issues, manage tickets per SLAs, maintain documentation, update HubSpot records, participate in on-call rotation, and meet KPIs while learning product updates and supporting cross-functional workflows.

Answer incoming customer calls to record initial insurance claims information, enter data into claims system, provide basic information, and route inquiries to appropriate departments while delivering bilingual customer service.

Provide individualized academic advising and degree planning for Airmen pursuing CCAF degrees. Interpret degree audits, assist with admissions/registration/graduation, support Air Force education systems, maintain records, support ceremonies and testing, and deliver customer service at Nellis AFB.

Provide bilingual post-sale support to new owners: review documentation, explain contracts, assist with reservations, reduce cancellations, liaise with Sales and Hospitality, and deliver technical and customer service support to ensure owner confidence and satisfaction.

Manage and resolve member and corporate complaints, perform root-cause investigations, and partner with operations for service recovery. Conduct quality evaluations across interactions, audits, calibration, coaching, and turn insights into recommendations to improve service delivery and member satisfaction.