Top Customer Support Jobs in Las Vegas, NV

Provides specialized tier-two operations support for advisors and business partners regarding complex annuity activities. Owns escalated issues, researches root causes, determines resolutions, handles exception and expedited requests, and ensures timely follow-through within regulatory controls. The role also identifies service trends, improves documentation and processes, develops Lean ideas, and maintains relationships across service and operations teams.

Provides customer and retail partner support through email, chat, and inbound calls. Resolves payment, financing, account, product, and application issues; performs basic hardware and software troubleshooting; assists customers facing financial hardship; and maintains accurate, compassionate service. The role follows support procedures, escalates concerns, and requires schedule flexibility for possible nights and weekends in an in-office call center.

Provides Tier II technical support for RapidDeploy cloud SaaS products by managing Zendesk tickets, troubleshooting complex issues with observability tools, monitoring SLAs and KPIs, escalating incidents, documenting software defects, and collaborating with Product and Engineering. The role requires cross-functional communication, customer experience focus, product expertise, and rotational weekend, holiday, and on-call coverage. It is fully remote in the United States and supports public safety and NG911 systems.

Supports casino audit teams using OASIS software, troubleshooting audit reports, interpreting T-SQL queries, coordinating issue resolution, and tracking customer requests in Salesforce. Maintains documentation and communications, escalates problems, and pursues OASIS Master Certification. The role requires casino slot auditing knowledge, customer service skills, analytical problem-solving, and registration with the Nevada Gaming Control Board.

Provides bilingual customer support for retail and mail-order pharmacy prescriptions through phone and written channels. Resolves customer, provider, claims, and membership inquiries; researches issues; coordinates internally; and ensures timely, high-quality resolutions. The role requires multitasking across calls, texts, faxes, and electronic queues, maintaining accurate notes, using digital tools, and working scheduled hybrid shifts with occasional overtime.

Contact customers with accounts 31–60 days past due, negotiate payment plans, make high-volume outbound calls, and reduce delinquencies. The role requires meeting performance and compliance goals, using skip-tracing tools, coordinating with repossession agents, and maintaining accurate customer records. Collectors must communicate professionally, understand FDCPA requirements, use Excel and Outlook, and work flexible schedules including overtime and weekends when needed.

Resolves routine client requests through inbound calls, chats, and emails. Provides accurate account maintenance, answers questions, identifies fraud-related needs, records interaction data, escalates risk issues, and recommends solutions. The role requires bilingual English and Spanish communication, strong problem-solving, adaptability to technology platforms, regulatory compliance, and reliable schedule adherence in a contact center environment.

Receives environmental laboratory sample shipments, unpacks coolers, verifies samples against customer paperwork, and logs samples into the company system. The role requires customer service skills, attention to detail, and the ability to stand for extended periods, work around strong odors, and wear required laboratory PPE. Laboratory, environmental testing, shipping, or warehouse experience is helpful but not required, as training is provided.

Leads and develops a customer support team by managing KPIs, staffing, workload, coaching, escalations, process adherence, and performance improvement. Uses Salesforce, WMS, OMS, dashboards, and reporting tools to identify trends and resolve operational issues. Partners with fulfillment, transportation, finance, technology, and support leadership to improve workflows, maintain service levels, and ensure timely client issue resolution.

Own customer and partner support cases from intake through resolution. Investigate order, mission, site, fleet, and financial issues across multiple systems, resolve supported requests, prepare evidence-based technical escalations, follow safety and privacy protocols, clear onboarding blockers, and improve operations through SOPs, macros, workflow optimization, and recurring-friction analysis.