Top Customer Support Jobs in Las Vegas, NV

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Manager, CX Workforce Capacity will develop workforce strategies, manage a team, optimize staffing models, analyze performance, and enhance processes for the Customer Experience team.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Schedule patients for injections and surgical procedures, process new referrals, update client files, notify law firms of appointments, maintain HIPAA confidentiality, meet quarterly targets, manage high call volume, and perform related administrative duties in-office in Las Vegas.

The Front Office Training Manager oversees and enhances training programs for Front Desk and Concierge staff, ensuring luxury service standards while collaborating with various departments to improve guest service delivery.

The Junior Supervisor oversees the Servicing Department, manages call volume, trains staff, resolves escalated issues, and ensures compliance with procedures.

Manage customer relationships and provide technical support in the Pulp & Paper industry. Ensure productivity and support growth opportunities. Monitor processes and report results.

Lead workforce planning, forecasting, and QA for a high-volume service floor. Manage Team Leads, set utilization and productivity benchmarks, evolve QA scoring and coaching, optimize Zendesk/Twilio workflows and automation, build real-time dashboards, and deliver executive KPI reporting to improve SLA attainment and operational efficiency.

Complete FMLA/Disability forms accurately and in a timely manner while providing excellent customer service and adhering to HIPAA regulations.

The Customer Operations Coordinator role focuses on delivering superior customer service, managing order processing, vendor interaction, inventory monitoring, and logistics tracking to ensure a seamless customer experience.