Top Customer Support Jobs in Las Vegas, NV

Provide onsite customer service as the Plan Advisor for a client: resolve benefits, eligibility, claims and spending account inquiries; research complex issues across systems; educate members on plan features and preventive care; document interactions and follow through to resolution; escalate when needed and assist members with provider interactions and appointment scheduling.

Provide expert customer service for complex fraud claims: investigate and resolve escalations, ensure compliance, de-escalate situations, guide peers, report trends, and recommend process improvements to enhance customer experience.

Provide email-based customer support for Ibotta users: investigate account issues, review systems and notes, resolve problems, work special projects, and advocate for customers while upholding company values.

Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Manage day-to-day call center operations for assigned healthcare member services accounts. Monitor performance metrics, lead and develop shift managers, implement process improvements, handle escalations, produce reports, ensure compliance with HIPAA/HITECH/URAC, and support contingency and disaster recovery planning to meet client satisfaction and profitability goals.

Provide support to account holders, analyze reports, ensure vehicle sales processes are accurate, and maintain client communication while delivering excellent customer service.