Top IT Support & Helpdesk Jobs in Kansas City, MO

Provide litigation technology support for e-discovery and case teams: create and maintain databases, process and load electronic discovery, troubleshoot software and data issues, verify data integrity, prepare data for review, perform iPhone collections, assist Case Managers with project planning and quality control, participate in on-call rotation and occasional travel.

Provide operational support for Cboe exchange trading platforms: monitor environments, escalate anomalies, assist customer and exchange support, run basic SQL/UNIX queries, update documentation, and learn platform APIs and workflows under senior mentorship.

Provide Tier 2/Tier 3 application support for enterprise applications: troubleshoot and resolve advanced issues, configure and upgrade systems, implement customizations, manage third-party integrations, create reports/dashboards, document policies and procedures, mentor junior staff, participate in 24/7 on-call rotation, and engage vendor support as needed.

Provide remote end-user support and administration for Microsoft 365 and endpoints. Manage user lifecycle, licenses, Intune, Defender, MFA/Conditional Access, DLP, troubleshooting across Windows and macOS, and maintain IT documentation and processes.

Provide post-sales technical leadership for Nokia Fixed Networks access products. Troubleshoot complex system-level issues, manage escalations, lead technical projects, mentor colleagues, collaborate with R&D and vendors, and produce documentation and training to ensure SLA compliance and rapid customer recovery.

Install, program, test, commission, troubleshoot and service electronic security systems. Provide customer training, start-up/certification, project technical execution, documentation, and mentor junior staff while ensuring safety and customer satisfaction.

Lead and develop Tier 1 and Tier 2 technical support teams for enterprise clients. Own escalation management, incident oversight, process modernization, KCS adoption, AI/automation initiatives, queue and SLA optimization, cross-functional collaboration, and data-driven performance improvements.

Provide advanced second-tier technical support (phone, email, onsite), diagnose complex product issues, conduct onsite and web training, manage cases and status updates, create technical documentation, and identify sales/service opportunities to improve customer experience.

Coordinate and manage IT support requests, optimize support workflows, generate reports, maintain standardized procedures, collaborate with IT teams, ensure timely communication to stakeholders, comply with industry regulations, and participate in assigned projects to improve IT service delivery.

Serve as first-line IT support delivering empathetic, high-touch troubleshooting for hardware and software; onboard/offboard employees; manage equipment procurement and inventory; document resolutions for a knowledge base; collaborate with IT on infrastructure and security improvements while ensuring users follow protocols.