Top IT Support & Helpdesk Jobs in Kansas City, MO

Provide phone, email, and chat technical support for Dealertrack/Cox Automotive products. Troubleshoot application and system issues, log cases in CRM, escalate or liaise with product teams, train customers on procedures, and follow quality standards to resolution while working scheduled shifts.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

Provide real-time production support for Cboe trading platforms: monitor systems, troubleshoot incidents, communicate live updates to customers and stakeholders, perform data analysis using SQL/UNIX and proprietary tools, onboard clients, test platform changes, and participate in on-call and testing rotations.

Provide Tier 1-3 on-site support for end users and warehouse technology, diagnosing and resolving hardware, software, network, and account issues. Install, configure, inventory, and maintain workstations, mobile devices, printers, and warehouse scanners. Escalate unresolved issues, support after-hours/weekend incidents, deliver user education, and travel periodically to support business initiatives.

Provide regional end-user support for enterprise business applications, troubleshoot issues and integrations, document processes, develop test cases, assist with software maintenance and training, and recommend process or configuration improvements. Collaborate with PMs, BAs, developers, and infrastructure teams; occasionally travel and provide after-hours availability.

The IT Operations Specialist provides Tier II support for desktops, laptops, printers, and mobile devices, focusing on setup, configuration, and troubleshooting. Responsibilities include hardware maintenance, remote support, asset lifecycle management, and assisting with AV setups.

Assist with level 1 & 2 support for point-of-sale systems and ensure operational systems at events, including diagnosing hardware and software issues.

Provide frontline technical support for clinicians using Ambience's AI documentation platform via Intercom, email, and PagerDuty. Diagnose and resolve complex EHR integration and user configuration issues, create and maintain Notion/Intercom knowledge resources, escalate trends to Product/Engineering/CS teams, and contribute to CSAT/FCR reporting and on-call rotations.

Provide frontline IT support at Cribl's San Francisco office and globally: hardware provisioning, access requests, onboarding/offboarding, AV and event support, MDM and cloud tool support, document troubleshooting in a knowledge base, execute projects to automate and integrate systems, and participate in on-call/standby duties.