Top IT Support & Helpdesk Jobs in Kansas City, MO

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide end-user IT support via ticketing system, phone, and walk-ins. Diagnose and resolve hardware/software issues, install software and peripherals, document solutions, maintain knowledge base, assist new hires with onboarding, enforce endpoint standards, participate in continuous improvement, and perform occasional local branch travel.

Act as technical liaison for consumer lending systems: monitor and maintain systems, troubleshoot incidents, manage change controls and access, produce ad-hoc reports, document requirements, support testing and QA, coordinate with vendors and IT to implement system solutions and process improvements.

Manage and secure endpoints and identities using Intune, Entra ID, and Autopilot. Oversee device lifecycle, enforce access controls, monitor security alerts, automate processes, document standards, and provide Tier 2/3 escalation support across Windows, ChromeOS, and mobile environments.

Provide Level 3 technical and testing support for Federal Reserve payment systems, develop business requirements, test plans and use cases, troubleshoot operational issues, communicate findings to leadership, and support system upgrades and product initiatives. Knowledge of Fed payment services preferred.

Provide regional IT/OT support: install, maintain, and troubleshoot hardware, networks, servers, and O365; manage tickets, document resolutions, coordinate with Unified IT and vendors, support multiple locations, participate in on-call rotation, and travel up to 15%.

Support Technical Instructor by facilitating hands-on IT training (hardware, networking, virtualization, security, servers, web dev, QA, project management); lead study groups; monitor and coach learner performance; enter attendance/grades in Salesforce/Canvas/LMS; manage equipment and enforce program policies; participate in staff meetings and learner progress reviews.

Manage, deploy, troubleshoot, and support Windows Server and Citrix environments for managed-service customers. Act as first responder for OS incidents, handle ticket queue and escalations, document resolutions, participate in on-call rotation, and support projects to expand and improve services.

Lead and oversee enterprise systems operations including compute, virtualization, storage, endpoint and access management, OS/application deployment, patching, backup, telecom and AV. Manage vendor relationships, capacity planning, documentation, disaster recovery participation, budgeting, and a team of staff providing after-hours and on-site operational support.

Provide regional end-user support for enterprise business applications: troubleshoot issues and integrations, document incidents and workarounds, develop test cases and perform system testing, create training and SOP materials, maintain process flows, and recommend process/configuration improvements. Collaborate with PMs, BAs, developers, and infrastructure teams; support after-hours and occasional travel as needed.