Top IT Support & Helpdesk Jobs in Kansas City, MO

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provides production support for fraud and payment applications, including monitoring, troubleshooting, maintenance, solution development, testing, and implementation. Coordinates with application, infrastructure, vendor, and business teams to resolve issues and deliver fraud-system enhancements, including automated customer notifications. Requires application support experience, Visa Featurespace familiarity, SQL expertise, and knowledge of enterprise technologies and operating systems. The role is hybrid, with four days onsite in Kansas City.

Leads enterprise end-user technology support and IT operations, including service management, team development, incident and change processes, IT asset and SaaS lifecycle management, vendor coordination, automation, and continuous improvement. Serves as a senior escalation point across infrastructure, security, applications, facilities, finance, procurement, and business stakeholders while ensuring reliable, secure, and measurable technology services.

Provides technical administration and support for Yardi Voyager and RentCafe, including system configuration, user support, troubleshooting, data integrity, reporting, integrations, testing, upgrades, documentation, and process improvements. The role supports Affordable Housing compliance data for HUD and LIHTC programs, uses SQL and Yardi ETL, collaborates with stakeholders on enhancements, and contributes to training and user adoption.

Provides first-line technical support for employees by installing, configuring, maintaining, and troubleshooting desktops, hardware, peripherals, operating systems, network connections, printers, scanners, and related software. Responds to calls and work orders, supports hardware installations and technology projects, coordinates with vendors, and maintains workstation performance. The role is based in a retail store with extended hours, including weekends, holidays, and overnight support.

Provides on-site systems administration for Department of State offices, managing hardware, applications, servers, networks, databases, patches, security controls, backups, upgrades, incidents, configuration changes, performance monitoring, and technical documentation. Works with the SA lead to maintain system availability, security, and operational effectiveness while supporting testing, equipment lifecycle activities, and customer IT services.

Provides onsite systems administration and frontline technical support across desktop, server, cloud, network, mobile, printing, and physical security environments. Administers Azure, Entra ID, Windows Server, Active Directory, virtualization, patching, MDM, backups, and endpoint security. Troubleshoots user and infrastructure issues, maintains documentation, supports multiple locations, coordinates vendors, and participates in on-call and maintenance activities.

Leads support, administration, service delivery, reporting, vendor relationships, and lifecycle management for financial and administrative applications. Oversees application incidents, operational metrics, business intelligence solutions, dashboards, upgrades, integrations, and continuous improvement. Partners with Finance, Accounting, Billing, Procurement, HR, and other stakeholders while managing and developing support and operations teams. Supports platforms including Elite 3E, Intapp, UKG, Power BI, and SSRS.

Supports and improves the Viewpoint Vista ERP system by troubleshooting support tickets, assisting with administration, managing upgrades and releases, testing changes, documenting issues, maintaining procedures, training users, and coordinating with vendors and consultants. The specialist also supports data integrity and security, performs data extracts, diagnoses hardware and software problems, and develops subject-matter expertise across ERP modules and interfaces.

Provides production-level operational oversight and technical support for real-time exchange trading platforms and APIs. Monitors production, disaster recovery, and test environments; troubleshoots trading and system issues; performs root-cause and impact analysis; supports order routing, clearing, auctions, settlements, and client onboarding. The role also manages platform testing, customer and sales support, documentation, regulatory updates, vendor coordination, and mentoring while serving as a senior subject matter expert.