Top Operations & Support Jobs in Kansas City, MO

Lead execution of ACFE's global growth strategy across prioritized regions; hire and develop regional Heads of Operations; coordinate cross-functional international initiatives; build regional operating plans, budgets and go-to-market strategies; track KPIs and report performance; cultivate external partnerships; and communicate ACFE's global vision while supporting market expansion.

Evaluate and process traditional and non-traditional transfer credit, ensure accuracy of students' program/plan and advisement reports, perform degree audits and graduation reviews, collaborate with advising teams, and provide professional customer service to students and internal stakeholders.

Maintain and secure the organization's WordPress site: monitor uptime and performance, update plugins, moderate comments and forums, upload and format blog posts with Elementor, manage page layouts/navigation, create or update pages, ensure responsive display, and coordinate with writers and leadership. Volunteer role requiring consistent communication and about five to ten hours per week.

Provide remote technical support via email, chat, and phone: diagnose and troubleshoot software, hardware, network, and account issues; document tickets; escalate complex problems; create and maintain technical documentation; manage multiple issues to meet SLAs; follow up with customers and suggest product or process improvements.

Support Compliance Operations & Risk by executing KYC/EDD, sanctions pre-screens and ongoing monitoring, performing routine control testing, maintaining case management and audit-ready documentation, producing compliance metrics and dashboards, preparing governance materials, coordinating cross-functionally, and identifying efficiency and tooling improvements for LNG & LPG counterparty and supplier compliance.

Lead and manage Imagine Worldwide's fundraising function: build and coach a high-performing development team, execute fundraising strategy, oversee donor stewardship, strengthen CRM and development operations, improve grant and proposal processes, build dashboards and reporting, and collaborate cross-functionally to support organizational growth.

Provide first-level technical support for managed-services clients via phone and web tickets. Troubleshoot, record, resolve, or escalate incidents, manage user accounts, and communicate ticket status within SLAs. Maintain punctual attendance and improve technical and customer-service skills.

Own and coordinate Pixery's global payments ecosystem by managing relationships with MoR/PSP/payment orchestrator partners, supporting commercial negotiations, tracking payment performance and issues, and leading payments-related compliance (AML, KYC, 3DS, PSD2) in close collaboration with Legal and Finance.

Support commercial and client operations by administering public agency contracts, tracking deliverables and compliance, assisting invoicing and onboarding, researching grants/RFPs, preparing proposals, maintaining proposal content, and supporting business development and marketing tasks including CRM data entry and collateral updates.

Lead and build the development support function that manages escalated technical issues from Customer Care to Development. Define SLAs, triage and escalation frameworks, monitoring and reporting, stakeholder communications, and executive metrics. Analyze trends to drive product improvements, lead a high-performing support team, and coach members to improve responsiveness and resolution effectiveness.