Top Operations & Support Jobs in Kansas City, MO

Localize, translate, copy-edit, fact-check, and adapt football-related content from English (US) into Ukrainian. Perform MT post-editing and quality control, research market-specific terminology and style, and provide feedback to ensure culturally accurate, audience-appropriate content.

Owner of Delinea's global quoting and deal approval process: define roadmap, reduce AE friction, lead Salesforce ARM implementation, support Steelbrick coexistence, manage approval governance, and partner cross-functionally to drive adoption and AI-enhanced automation.

Lead a multi-tier issue management organization to identify, root-cause, document, and resolve recurring and high-impact issues. Govern continuous improvement and visual management, drive upstream process changes with stakeholders, report KPIs and trends to leadership, manage outsourced partner performance, and build organizational capability through coaching, talent development, and succession planning.

First-line support for PushPress clients via Intercom: respond to chats, triage and resolve or escalate issues, manage queue health and SLAs, follow up on pending conversations, validate support content, identify trends, and collaborate with L1/L2 teammates while staying current on product changes.

Provide first-line customer and product support for AlphaSense’s platform via email, chat, and calls. Troubleshoot, triage, and escalate issues; drive documentation and training; partner with Product, Engineering, and SRE on incidents and feature feedback; own knowledge base updates and beta feature testing.

Lead Salesforce business analysis across multiple programs: run discovery workshops, document current/future processes, write user stories and acceptance criteria, validate declarative solutions, support integrations/data migrations, lead UAT and deployment, evaluate Salesforce AI and Data Cloud use cases, and enable knowledge transfer for long-term support.

90-day paid training program introducing mortgage fundamentals, customer service, workflow and pipeline management, and hands-on use of Tinman. Associates receive mentorship, real-world process training, and may transition into junior operations or sales support roles after successful completion.

Manage complex multi-product RFPs and security questionnaires, review teammates' outputs, balance workload in SFDC, maintain the RFPIO answer library, collaborate cross-functionally, train junior analysts, and identify process improvements to scale proposal and security response operations.

Lead administration and optimization of Adobe Workfront, driving workflow design, automation, integrations, reporting, data governance, user support, training, and continuous improvement to increase platform adoption and operational efficiency across marketing and cross-functional teams.

Manage inbound support via chat and email to convert free users to paid subscribers, handle billing/refund/retention cases, collect user feedback, track KPIs, and share insights with product to improve activation and retention.