Top Operations & Support Jobs in Kansas City, MO

Provide remote technical support for the Paytronix platform: diagnose and resolve customer issues, manage support cases, configure solutions, create documentation, give product guidance, collect feedback, and collaborate with internal teams to improve processes and customer outcomes.

Lead Jamf's business continuity program, conducting BIAs and risk assessments, developing and testing BCPs/IT-DR plans, coordinating tabletop exercises, managing emergency notifications, and ensuring regulatory compliance. Provide cross-functional guidance, incident escalation support (24/7), vendor DR validation, training, reporting, and continuous improvement to maintain operational resilience.

Lead Jamf's business continuity and disaster recovery program: develop and maintain DR runbooks, coordinate multi-cloud recovery (AWS/Azure), manage DR exercises and roadmap, ensure audit-ready evidence for compliance, serve as DR operations lead during activations, monitor threats, and provide 24/7 escalation and incident support.

Investigate and manage multi-state workers' compensation claims including compensability, benefits calculation, reserves, medical management, return-to-work, litigation oversight, subrogation, and Medicare reporting. Provide customer service, negotiate settlements, document activity in claims system, and partner with internal specialists and outside counsel to resolve claims.

Support the research team by coordinating studies, managing participant logistics (recruiting, scheduling, consent, incentives), maintaining research documentation and repository hygiene, running recurring research programs, and enabling cross-functional access to customer insights.

Provide administrative, clerical, and document-control support for regulatory and quality functions: prepare polished documents and presentations, manage records and supplies, coordinate meetings, calendars, travel, and purchase requisitions, support onboarding, and ensure compliance with security and background-check requirements.

Lead and improve core sales processes and forecasting; run sales operating cadence (forecast calls, pipeline reviews, QBRs); support territory, quota, and capacity planning; analyze pipeline health and rep productivity using Salesforce, Excel, and BI tools; drive cross-functional GTM initiatives and ad hoc analyses to optimize sales effectiveness and revenue predictability.

Manage user access and identity across internal systems (Google Workspace, Slack, HubSpot, Atlassian); provision and deprovision users; configure SaaS platforms and workflows; troubleshoot access and configuration issues; maintain documentation and run access reviews; support cross-functional teams and vendor escalations while applying least-privilege and basic HIPAA safeguards.

Lead and own the support process roadmap across incident, major incident, knowledge, problem, and change. Design and implement ServiceNow workflow controls, run monthly operating reviews, coordinate global process teams, drive practical AI adoption in support workflows, and maintain support FAQs and communications.

Support and manage EHR Point-to-Point integrations and interoperability lifecycle activities. Monitor and triage issues, coordinate troubleshooting with engineering and vendors, run testing and validation, document interfaces and workflows, and support onboarding and go-live for partners. Use support tools to track requests and drive continuous improvement across integration, testing, and implementation processes.

Provide administrative support to Advisory Partners and teams including preparing reports, typing correspondence, maintaining electronic filing systems and spreadsheets, client communication, scheduling, proofreading, and multi-tasking during busy seasons.