Top Operations & Support Jobs in Kansas City, MO

Manage regional entity management delivery: supervise a team, run operations to meet SLAs and quality targets, ensure compliance with global standards, handle client escalations, and coordinate outsourced partners.

Manage company devices, provisioning, lifecycle, and SaaS accounts; administer SharePoint and shared drives; implement IT security (MFA, endpoint controls); provide day-to-day support; coordinate vendors; develop IT policies, SOPs, and automation to scale internal IT operations.

Provide inbound bilingual (English/Spanish) customer support for energy-efficiency programs: handle calls, scheduling, enrollments, program education, basic tech support, chat/email interactions, follow scripts, use multiple platforms, meet performance metrics, and maintain scheduled shifts in a remote home-office environment.

Provide high-quality trading support to enterprise clients: troubleshoot order entry, FIX sessions, execution and OMS issues; monitor trading activity and corporate actions; collaborate with trading desks, IT, and compliance; ensure regulatory compliance and risk mitigation; collect client feedback to improve services.

Own member inquiries from first contact to resolution across email, live chat, and occasional phone. Triage and prioritize tickets, verify accounts, resolve bookings, cancellations, modifications, and billing issues, coordinate with operations and suppliers, maintain canned responses and help content, and surface recurring problems for root-cause fixes.

Monitor and drive Customer Service team performance via KPI tracking, gap analysis, dashboards, process improvement, and stakeholder reporting. Support global/regional CS projects, identify automation/offshoring opportunities, and assist with team issues.

Operate a lean business-incubation pod to rapidly turn concepts into live tests. Own logistics, field execution, partner outreach, and travel. Track multiple pilots, build basic financial models, document customer conversations and pilot results, and enable fast decisions on scaling or killing ideas. Work independently with direction from the team lead.

The Global Clinical Operations Manager will lead Airvet's clinical operations, ensuring operational excellence, managing a veterinary network, and partnering cross-functionally to execute strategic initiatives.

Early-career operations generalist who owns and solves high-leverage operational problems across sales, customer ops, recruiting, finance, product, and marketing. Hands-on work includes customer-facing setup and intervention, SQL-based data analysis, building spreadsheets/docs/scripts, vendor and process work, and rapidly shipping solutions in a high-intensity startup environment.

The Project Coordinator oversees the processing of applicants for the SSA, managing scheduling, documentation, and communication among stakeholders efficiently.