Top Customer Success & Experience Jobs in Jacksonville, FL

Guide new clients through software implementation, including kickoff meetings, project planning, platform configuration, data coordination, training, launch support, and early adoption. Manage timelines, milestones, documentation, and risks while coordinating clients and internal teams. Conduct post-launch health reviews, identify adoption barriers, create scalable onboarding resources, and improve implementation processes. Support client events, feedback collection, renewals, and expansion through successful implementation outcomes.

Manages a portfolio of automotive dealership clients to retain revenue, increase product utilization, and identify expansion opportunities. Builds client relationships, conducts onsite and virtual engagements, analyzes account performance, resolves risks, and develops action plans for at-risk accounts. Serves as the client advocate internally, maintains product knowledge, communicates with dealership staff, and helps clients improve business processes and achieve objectives. This regional role requires travel of up to 50%.

The Social Media Monitoring Specialist provides customer service through monitoring client social profiles, responding to inquiries, and collaborating with account managers to maintain brand voice and customer engagement.

Own a portfolio of strategic enterprise accounts, developing account strategies, managing forecasts and revenue targets, driving retention, and closing upsell and cross-sell opportunities. Build executive-level client relationships, negotiate and administer contracts, maintain account-health reporting, and coordinate with delivery, technical, legal, and finance teams to ensure sustainable client commitments and growth.

Own post-sale onboarding: run initial setup calls, guide clients hands-on, answer questions, flag product issues, schedule follow-ups, and build relationships to drive customer activation and long-term retention.

Own the technical success of strategic enterprise customers by advising on platform health, scalability, reliability, performance, and architecture. Manage escalations and critical incidents, coordinate Support, Product, Engineering, and Customer Success teams, and communicate resolution plans. Analyze usage and support trends, triage bugs and feature requests, provide preventative recommendations, and contribute workflow improvements or lightweight fixes. Support cloud and self-hosted deployments using DevOps and infrastructure expertise.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

Manage a portfolio of homeowner relationships while owning dynamic pricing and revenue strategy. Communicate performance and market insights, underwrite and price properties using data tools, maintain high-converting listings, and collaborate cross-functionally to improve occupancy and owner retention.

Manage high-value partner accounts from onboarding through renewal and expansion. Develop strategic partner plans, advise executive stakeholders, resolve complex issues, drive retention and upsell opportunities, identify account risks, and mentor or lead team members. The role requires strategic account planning, negotiation, executive communication, cross-functional leadership, coaching, risk mitigation, and partner business acumen.

Lead post-sales success for enterprise SaaS customers, drive adoption, monitor account health and model performance, manage escalations, run QBRs, partner cross-functionally to ensure renewals and expansions, and deliver measurable business outcomes while advising on identity verification and fraud detection solutions.