Top Customer Success & Experience Jobs in Jacksonville, FL

Manage high-value partner accounts from onboarding through renewal and expansion. Develop strategic partner plans, advise executive stakeholders, resolve complex issues, drive retention and upsell opportunities, identify account risks, and mentor or lead team members. The role requires strategic account planning, negotiation, executive communication, cross-functional leadership, coaching, risk mitigation, and partner business acumen.

Lead post-sales success for enterprise SaaS customers, drive adoption, monitor account health and model performance, manage escalations, run QBRs, partner cross-functionally to ensure renewals and expansions, and deliver measurable business outcomes while advising on identity verification and fraud detection solutions.

Lead and coach a team of 5 Dedicated CSMs across the Americas to drive retention, expansion, and net revenue outcomes for high-value accounts. Establish operating rhythms, capacity planning, early-warning systems for at-risk accounts, and cross-functional escalation management. Champion AI-assisted workflows and data-driven playbooks to scale account monitoring and drive operational efficiency while influencing Product, Sales, and Operations with voice-of-customer insights.

Own end-to-end technical resolution of post-sales customer needs across the Immuware SaaS platform. Lead customer working sessions, configure workflows and permissions, write scripts or code, manage integrations and data corrections, and educate users. Partner with Customer Success, Product, Engineering, and Support to scope issues, develop fixes, document solutions, identify scalable improvements, and translate healthcare compliance requirements into effective platform solutions while managing multiple customer engagements.

Serve as the primary technical advisor for customers using Cyera’s data security platform. Drive onboarding, training, adoption, retention, renewals, and expansion through customized use cases and joint success plans. Troubleshoot technical issues, monitor customer health, conduct executive meetings and quarterly business reviews, gather product feedback, document best practices, and mentor team members. The role requires strong cloud, data, scripting, security, project management, and customer relationship skills, with 25–50% annual travel.

Owns renewals, retention, upsells, and cross-sells for mid-sized to large public transit agency customers. Responsibilities include managing account plans and success plans, building pipeline, leading the sales cycle, preparing proposals and ROI presentations, demonstrating the platform, navigating procurement and RFPs, meeting quotas, and collaborating cross-functionally to expand customer value.

Manage a portfolio of client accounts, partnering with leadership and internal teams to deliver services, improve satisfaction, and achieve revenue and profitability goals. Responsibilities include client strategy, proposals, contract negotiations, implementations, SLA tracking, policy compliance, pricing, forecasting, budgeting, receivables, supplier coordination, account reviews, cross-selling, and service recovery. The role also supports operational improvements, client projects, mentoring, and relationship development.

Manage small-business customer relationships, driving retention, satisfaction, renewals, and account expansion. Advise clients on maximizing ROI from HSI’s EHS and compliance solutions, engage senior stakeholders, identify growth opportunities, communicate customer insights to internal teams, and serve as a trusted technical advisor. The role includes revenue responsibility, quarterly targets, and maintaining a 95%+ net retention rate.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Manage a large portfolio of SMB SaaS customers, serving as the primary contact and driving adoption, retention, renewals, and expansion. Build customer relationships, identify churn risks, resolve issues with internal teams, and use customer data, usage analytics, and AI-driven tools to improve outcomes. Collaborate cross-functionally with sales, marketing, product, and support while developing customer advocacy through testimonials and case studies.