Who We Are
Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.
We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.
Our Values
Customers
We relentlessly increase value for customer and do the right thing for them.
Action
We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.
Team Spirit
We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.
Innovation
We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.
Excellence
We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.
About the Role:
Reporting to our Director of Renewals, the Renewal Manager is a critical role responsible for driving commercial contract excellence and client retention (GRR) across Billtrust customers. You will manage the end-to-end renewal process - from strategy creation through contract signature - for a territory of assigned accounts, working closely with Sales and Customer Success. You will partner cross-functionally with Legal, Deal Desk, Finance/Accounting, Product, and SalesOps to ensure on-time, quality contracts, value-anchored renewal conversations, and positive overall client experience. As a Renewal Manager, you will identify, escalate, and mitigate renewal risk early/often – and keep renewal opportunity data updated and accurate in Salesforce. We are elevating the overall role of our Renewals team this year by moving to a proactive, strategic support model – and you will play a major part of our success.
What You'll Do:
Theme 1: Proactive Renewal Execution & Commercial Excellence
• Own the full contract renewal lifecycle, initiating our standard process well in advance of contract expiration to ensure on-time renewals and commercial contract excellence.
• Create and lead tailored renewal strategies for each account (including comprehensive pricing/contract analyses and recommendations)
• Prepare and negotiate renewal options that align with both company and customer objectives
• Use various tools and platforms to manage your territory, track renewals process, and minimize renewal risk wherever possible.
• Other duties as assigned.
Theme 2: Cross-Functional Partnership & Enablement
• Partner cross-functionally with a variety of teams to ensure contract renewals are executed as planned and in line with company standards.
• Enable consistent renewal conversations with clear messaging, value articulation, and pricing rationale.
Theme 3: Reporting, Process Improvement & Operational Efficiency
• Track and report renewal performance metrics ongoing - including renewal status, churn risk, and forecasting —to inform leadership decisions, drive accountability, and achieve retention rate goals.
• Leverage AI-powered resources to identify patterns across your renewal portfolio, prioritize outreach/follow up, and continuously improve forecast accuracy.
• Help improve existing team processes by identifying gaps, refining best practices, and driving operational efficiency across our broader renewals function.
What You Bring:
Required Skills:
• 5+ years of experience in renewals or account management roles at a B2B SaaS environment.
• Demonstrated ability to lead and manage a large territory of renewals, from initiation through close, including complex pricing/term negotiations and executive stakeholder communication.
• Proficient data analysis skills with experience tracking and reporting against renewal KPIs ongoing
• Strong cross-functional collaboration skills—comfortable working alongside Sales, CS, Finance, Legal, Deal Desk, Sales Ops, and leadership to align on strategy and execution.
• Excellent written and verbal communication skills, with the ability to craft clear value messaging and pricing rationale for diverse audiences.
Preferred Skills:
• Experience using CRM and renewal management platforms (e.g., Salesforce CPQ, Clari, etc.) for pipeline management and forecasting.
• Familiarity with AI-assisted workflow automation tools to enable territory management efficiency
• Background in fintech, payments, or accounts receivable software.
The expected base salary range for this position is $100,000 - $120,000 USD annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.
What You’ll Get
At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.
At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.
We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Skills Required
- 5+ years of experience in renewals or account management roles at a B2B SaaS environment.
- Proven ability to lead and manage a large territory of renewals, including complex pricing/term negotiations and executive stakeholder communication.
- Proficient data analysis skills with experience tracking and reporting against renewal KPIs.
- Strong cross-functional collaboration skills working with Sales, Customer Success, Finance, Legal, Deal Desk, and Sales Ops.
- Excellent written and verbal communication skills to craft clear value messaging and pricing rationale.
- Experience using CRM and renewal management platforms (e.g., Salesforce CPQ, Clari) for pipeline management and forecasting.
- Familiarity with AI-assisted workflow automation tools to enable territory management efficiency.
- Background in fintech, payments, or accounts receivable software.
Billtrust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Billtrust and has not been reviewed or approved by Billtrust.
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Leave & Time Off Breadth — Open/unlimited PTO, company recharge days, paid holidays, volunteer time, parental leave, and a tenure-based sabbatical create broad flexibility for time away. Many roles are fully remote with flexible schedules, supporting actual time-off access.
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Healthcare Strength — Comprehensive medical coverage is emphasized, with low-cost or fully covered employee premiums alongside dental, vision, life, and disability insurance. Wellness programs, fitness stipends, and onsite gym access further bolster health support.
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Strong & Reliable Incentives — Performance bonuses are described as regularly achieved, with uncapped earning potential in some functions. Incentive structures complement base pay and are cited as rewarding for strong performers.
Billtrust Insights
What We Do
Billtrust makes it easier for B2B companies to get paid. We’ve been the leading innovator in AR automation for nearly two decades and continue accelerating. Our customers span 40+ industries and we lead with double digit market share in many of the industries we serve. We provide automated order-to-cash solutions that meet diverse buyer requirements and speed cash application through tailored invoice delivery, secure multi-channel payment enablement and intelligent matching and payment posting. Our unparalleled expertise in AR informs everything that we do. No one is better positioned to understand and solve for the needs of every individual AR department. We innovate by pushing automation into new areas like our supplier-driven payments network, automated invoice delivery into AP portals and our automated credit application process. We drive results by helping our customers increase electronic adoption of invoices and payments and widening technology bottlenecks. Amazing customer experiences are possible with our connected solutions. We give our customers the power to conduct business unencumbered by manual interactions. For more information, visit us at billtrust.com.
Why Work With Us
We value innovation, accountability, work-life balance, and strong culture driven by the quality and the diversity of the people we hire. Our culture is driven by our values: Customers, Action, Team Spirit, Innovation, and Excellence.
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