Top Customer Success & Experience Jobs in Jacksonville, FL

The Air Traffic Control Specialist ensures safe and orderly air traffic flow, coordinates aircraft movements, manages arrivals and departures, monitors weather conditions, and provides training. Responsible for maintaining communication and safety standards while using advanced control technologies.

The Federal Work Study position involves fulfilling requirements as outlined by Financial Aid, with an emphasis on meeting preferred qualifications.

The Product Support Specialist II provides technical support for PowerSecure MicroGrid equipment, troubleshooting, and optimizing operation while engaging with engineering teams and aiding complex projects.

Manage a high-volume book of digital marketing clients, run kick-offs and quarterly business reviews, identify account trends and opportunities, drive retention and upsell, coordinate cross-functionally to optimize SEM/PPC campaigns, and maintain CRM and client communications.

Manage a portfolio of post-implementation customers to drive product adoption, retention, and renewals. Conduct business reviews, monitor customer health, develop success plans, mitigate risk, advocate cross-functionally for timely issue resolution, and identify expansion opportunities while maintaining CRM records.

Lead strategic customer success for large enterprise accounts on Twilio Segment, drive product adoption and retention, build executive relationships, identify expansion opportunities, coordinate cross-functional solutions, mitigate risks, and deliver data-driven customer outcomes.

Lead and manage a personalized support team for Twilio customers in a remote-first environment. Build customer relationships, drive personalized customer experiences, coordinate occasional in-person meetings, and collaborate across teams while supporting hiring and team development.

Lead enablement strategy and scalable operations for Customer Success Managers, translating customer and field feedback into roadmaps, resources, AI-enabled workflows, and self-serve tools. Partner cross-functionally to prioritize work that improves customer conversations, retention, and growth while modernizing knowledge management, communications, and intake systems to reduce manual work and increase team efficiency.

Serve as the frontline ambassador for Roo, delivering white-glove support to veterinary hospitals and professionals. Manage complex inquiries, resolve conflicts, coordinate follow-up shifts, educate users on platform features, track satisfaction metrics, and collaborate with cross-functional teams to surface insights and improve the Roo experience.

Serve as primary strategic partner for a portfolio of manufacturers, drive adoption of Datavations analytics, translate complex data into actionable narratives, identify upsell opportunities, advocate for clients internally, and develop repeatable playbooks to scale customer impact and ROI.

Manage operational execution of data partnerships: revenue tracking, audience delivery, integration workflows, partner communications, reporting/analytics, competitive research, and quarterly business reviews across a portfolio of partners.