At Convey, we believe great technology is only as valuable as the customer experience behind it. We're looking for a Customer Success Manager who is passionate about building strong customer relationships, driving product adoption, and helping customers achieve meaningful business outcomes.
As a trusted advisor, you'll manage a portfolio of customers after implementation, ensuring they realize value from our platform while partnering across Sales, Services, and Support to deliver an exceptional customer experience. You'll play a key role in customer retention, renewals, and identifying opportunities to help customers grow.
What You'll Do
Manage and grow relationships with a portfolio of customers throughout their lifecycle.
Drive product, program adoption and customer engagement to maximize long-term success.
Lead mid-market customer renewals while supporting enterprise renewal efforts.
Conduct regular business reviews and strategic check-ins with customer stakeholders.
Monitor customer health, proactively identify risks, and develop success plans.
Partner with internal teams to advocate for customers and ensure timely issue resolution.
Identify expansion opportunities and collaborate with Sales on account growth and strategic account plans.
Maintain accurate customer data and success plans within CRM.
What We're Looking For
Experience in Customer Success, Account Management, or a customer-facing SaaS role.
Strong relationship-building, presentation and communication skills with the ability to influence stakeholders.
Proven success managing customer renewals, retention, and adoption.
Ability to balance multiple customer priorities in a fast-paced environment.
Experience using CRM platforms and customer success tools.
A proactive, collaborative mindset with a passion for helping customers succeed.
Why Convey?
At Convey, you'll have the opportunity to make a direct impact on customer success while working alongside a collaborative and innovative team. If you're energized by building relationships, solving problems, and helping customers get the most out of technology, we'd love to hear from you.
Apply today or reach out to learn more!
US-BASED ROLES ONLY - BENEFITS
Fully covered Medical, Dental, and Vision coverage for employees
Cost share for dependents
401(K) plan with company match
Fully covered STD/LTD
Employee Assistance Program (EAP)
Paid Maternity Leave
12 weeks of paid parental leave for birthing parent
Paid Paternity Leave
Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
On-site gym available for free use in Denver, CO for employees based in the Denver area
Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Skills Required
- Experience in Customer Success, Account Management, or a customer-facing SaaS role
- Strong relationship-building and communication skills with the ability to influence stakeholders
- Proven success managing customer renewals, retention, and adoption
- Ability to balance multiple customer priorities in a fast-paced environment
- Experience using CRM platforms and customer success tools
- A proactive, collaborative mindset with a passion for helping customers succeed
What We Do
Convey delivers intelligent customer workflows that humanize connections in regulated environments. Formerly Message Broadcast, Convey transforms compliance requirements into streamlined experiences through purpose-built solutions that deliver measurable impact for utilities and essential service providers. Our platform helps organizations modernize operations and set new engagement standards while efficiently managing millions of interactions. Reimagine the customer journey at goconvey.com.
