Top IT Support & Helpdesk Jobs in Jacksonville, FL

Lead and scale day-to-day IT support for a fully remote workforce. Supervise helpdesk staff, manage ticket queues and SLAs, act as Tier 2/3 escalation, administer Google Workspace and endpoints (Windows/macOS), support SaaS apps and MDM, improve workflows and documentation, and onboard/offboard employees.

The Senior Incident Manager leads incident response for AI infrastructure, coordinating teams to resolve critical incidents, conducting post-incident analysis, and improving operational resilience across systems.

The Operations Support Engineer maintains software systems, resolves customer issues, and supports operations in genomic technologies, collaborating with cross-functional teams and ensuring regulatory compliance.

As an IT Support Engineer, you'll manage hardware and software requests, build automations, handle user account management, and support IT security initiatives while advocating for technology solutions.

The Senior Digital Video Specialist supports digital video tools, troubleshoots issues, manages partner platforms, and assists with onboarding and general station support.

Provide remote support for mission-critical SAP applications, troubleshoot payroll and time management issues, and implement change requests.

The IT Operations Specialist provides Tier II support for desktops, laptops, printers, and mobile devices, focusing on setup, configuration, and troubleshooting. Responsibilities include hardware maintenance, remote support, asset lifecycle management, and assisting with AV setups.

Key responsibilities include troubleshooting complex technical issues, mentoring junior team members, streamlining processes, and ensuring quality assurance in IT support.

The Help Desk/Desktop Support Engineer provides onsite support for technical issues related to hardware and software, manages user accounts in Active Directory, and ensures high customer satisfaction through effective communication and troubleshooting.

Responsible for production support focusing on UPM, troubleshooting application issues, monitoring systems, and coordinating with teams for incident resolution.