Top IT Support & Helpdesk Jobs in Jacksonville, FL

Install and maintain nurse-call systems at customer sites. Perform repairs, maintenance, and modifications, while ensuring excellent customer service and safety compliance.

The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.

Responsible for supporting RICOH managed devices, including service requests, supply management, monitoring fleet performance, and ensuring SLA compliance.

Responsible for supporting clients by troubleshooting, resolving technical issues, managing tickets, and providing excellent customer service while maintaining communication with team members and clients.

The VP of IT Network and Voice Technology oversees network infrastructure and voice technology, leading planning, implementation, and daily operations while enhancing service delivery across various channels.

Provide system administration support for NTCSS VM servers, respond to user calls, conduct system backups, and perform system maintenance tasks.

Provide end-user support for NMCI, assist with IT infrastructure maintenance, manage inventory, and respond to technical issues for CNSL staff.