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Top IT Support & Helpdesk Jobs in Jacksonville, FL
Cloud • Enterprise Web • Healthtech • Mobile • Software
The Lead Installation Technician oversees client-site installations and repairs of nurse call systems, managing projects to ensure quality and timely delivery while mentoring junior staff. Responsibilities include diagnosing system malfunctions, performing preventive maintenance, and maintaining customer relationships.
Top Skills:
ElectronicsNurse-Call System EquipmentService Test Equipment
Legal Tech • Software • Generative AI
The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.
Top Skills:
AIAi Observability ToolsBug Tracking SystemsCloud Storage IntegrationsKnowledge ManagementSQLTicketing Platforms
Consumer Web • eCommerce • Marketing Tech • Payments • Software • Design • SEO
The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.
Top Skills:
APIsSalesforceZendesk
Fintech • Information Technology • Financial Services • App development
Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.
Top Skills:
EcnsExchangesLinuxRelational DatabasesSQLTrading Network Connectivity And RoutingWindows
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.
Top Skills:
Ai ToolsAmazon ConnectAWSBashDatabricksHighspotJavaScriptOutreachPlanhatPythonZendesk
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Blockchain • Fintech • Software • Financial Services • Cryptocurrency • Web3
Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.
Top Skills:
Aws CloudwatchGrafanaLinux
Big Data • Information Technology
Responsible for supporting RICOH managed devices, including service requests, supply management, monitoring fleet performance, and ensuring SLA compliance.
Top Skills:
Asset Management ToolsMulti-Function PrintersPrinter Management Systems
Consulting
Responsible for supporting clients by troubleshooting, resolving technical issues, managing tickets, and providing excellent customer service while maintaining communication with team members and clients.
Top Skills:
Active DirectoryCisco AsaMicrosoft 365Microsoft ExchangeOffice 365Remote Desktop ServicesRoutersSonicwallSsl CertificatesSwitchesVMwareVpnsWindows ServerWireless Access Points
Fintech • Financial Services
The VP of IT Network and Voice Technology oversees network infrastructure and voice technology, leading planning, implementation, and daily operations while enhancing service delivery across various channels.
Top Skills:
AciCiscoGenesys CloudSd-WanZoom
Information Technology • Consulting • Defense
Provide system administration support for NTCSS VM servers, respond to user calls, conduct system backups, and perform system maintenance tasks.
Top Skills:
Comptia Security+Linux
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Top Companies in Jacksonville, FL Hiring Operations & Support Roles
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