Top IT Support & Helpdesk Jobs in Jacksonville, FL

Install and maintain nurse-call systems at customer sites. Perform repairs, maintenance, and modifications, while ensuring excellent customer service and safety compliance.

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Lead the Technical Support Engineering team to maintain and maximize ShotLink system uptime. Oversee server, network, cloud, and application troubleshooting; create monitoring, alerts, dashboards, and automation; provide second-level support; manage staff development, budgets, vendor interfaces, and on-call operations.

Provide Windows Server system administration and support for ELMR, regional security, and RDC E911; deploy and test applications; develop service-desk metrics and feedback; apply ITIL and knowledge management; coordinate incident resolution with OMC/JSP teams; mentor staff and assist with project oversight.

The role involves providing operational and technical support for Microsoft 365 and SaaS applications, troubleshooting issues, managing incidents, and enhancing user productivity.

Responsible for supporting RICOH managed devices, including service requests, supply management, monitoring fleet performance, and ensuring SLA compliance.

Manage and maintain network infrastructure, including switches, routers, firewalls, and security for Wounded Warrior Project. Configure, troubleshoot, and optimize performance for both on-premises and cloud environments, while supporting voice services and physical security systems.