Top IT Support & Helpdesk Jobs in Jacksonville, FL

Provide advanced desktop, server, and network support for clients; act as first escalation for technicians; perform onsite managed-services support; document configurations and troubleshooting; evaluate system performance and recommend improvements; offer intermediate technical guidance to end-users.

Provide inbound technical support via Zendesk for Datarails' SaaS product: troubleshoot complex customer issues, respond to tickets, escalate to CS/Product/R&D, improve knowledge base, and drive customer satisfaction.

Provide remote technical support for Precisely data integration and coding-focused products (Code-1, VeriMove, Finalist, DIS SaaS). Troubleshoot data transformation, ETL/batch workflows, integrations and APIs; analyze logs and job output; collaborate with Engineering for escalations; create knowledge base content; participate in on-call rotations and use AI tools to automate and improve support workflows.

Provide 24/7 technical support to CDC staff via the Service Desk, covering weekend and swing shifts. Troubleshoot Windows 11, Office 365, and VPN issues using designated IT support tools, follow policies/procedures, and collaborate with Service Desk personnel. Requires HS diploma/GED, 2+ years' experience, and Public Trust clearance.

First-line IT support handling high-volume helpdesk requests via Freshservice. Troubleshoot Windows and macOS hardware/software, support Microsoft 365, assist with device provisioning using Intune/Autopilot, manage accounts in Entra ID, support remote users, document resolutions, perform basic network troubleshooting, contribute to the IT knowledge base, and assist on IT projects and onboarding/offboarding.

Provide specialist support for online and mobile banking channels, troubleshoot sign-in/device/browser issues, process secure member messages, compile channel usage reports, liaise with vendors (Alkami, PSCU) and IT, and train/support frontline staff during high call volumes.

Provide level 1 technical support for Clubessential websites: troubleshoot front-end layout, styling, content, navigation, permissions, integrations; use HTML/CSS and basic SQL/reporting to investigate data issues; communicate solutions via phone/email/chat; document work in CRM; escalate to higher-level teams when needed; maintain product knowledge.

Own enterprise support for health system customers: run the support queue, reproduce and escalate bugs, onboard facilities, manage incident communication, and build runbooks. Expand into internal IT (help desk, MDM, SSO, endpoint security), SOC 2 evidence in Drata, and eventually lead a team.

Serve as final escalation for complex, visible client technical issues; provide advanced troubleshooting for data-driven applications, databases, APIs, Java, Linux, and networking. Liaise with customers and internal teams during implementations, mentor junior staff, maintain shared environments, create knowledge-base documentation, and participate in on-call rotation.

Entry-level ITSM platform analyst responsible for Freshservice configuration, ticket resolution, documentation, onboarding/offboarding support, reporting, monitoring platform health, validating changes, participating in agile activities, using AI tools to improve workflows, and rotating on-call to support platform reliability and patient safety.