Top IT Support & Helpdesk Jobs in Jacksonville, FL

Provide routine system and application support for imaging services, including installations, upgrades, backups, capacity and disk management, basic coding of utility programs/macros, device integration support, QA monitoring, workstation/server administration, and participation in on-call rotation and project communication.

Provide friendly, patient first-line application support via calls, emails, and online requests. Triage, document, troubleshoot or escalate issues using support tools, follow scripts and procedures, learn the application, and participate in team training.

Provide remote technical support via email, chat, and phone: diagnose and troubleshoot software, hardware, network, and account issues; document tickets; escalate complex problems; create and maintain technical documentation; manage multiple issues to meet SLAs; follow up with customers and suggest product or process improvements.

Provide first-level technical support for managed-services clients via phone and web tickets. Troubleshoot, record, resolve, or escalate incidents, manage user accounts, and communicate ticket status within SLAs. Maintain punctual attendance and improve technical and customer-service skills.

Senior IT Operations Administrator responsible for end-to-end administration of multiple SaaS and B2B platforms, triaging support tickets to SLA, auditing and maintaining property/listing systems, developing SOPs, onboarding users, managing vendor relationships, and overseeing basic SMB cybersecurity and system reliability in a high-autonomy remote role.

Serve as the primary US IT contact, providing first-line support, managing helpdesk tickets, configuring and imaging devices via Workspace ONE, handling onboarding/offboarding and device lifecycle, maintaining IT asset records, and coordinating office infrastructure with vendors to ensure secure, reliable workplace technology.

Provide application system analysis and support activities including requirements gathering, configuration, testing, troubleshooting, documentation, training, reporting, and implementation. Track issues and work effort, participate in projects and on-call rotation, develop foundational knowledge of applications and client workflows, and support departmental processes under supervision.

Lead Level 3 application support and root-cause analysis for cloud-based solutions, manage incidents/on-call rotations, monitor observability tooling, collaborate with engineering/DevOps/product teams, drive automation and improvements, and own technical projects to maintain platform stability and client relationships.

Lead and scale IT operations: hands-on help desk triage, account and endpoint management, onboarding/offboarding, vendor and budget ownership, FinOps pipeline design, security and backup/DR, workflow automations, and mentoring a small IT team while building processes and automations to reduce manual effort.

Support monthly Windows patching, Defender and .NET updates across Microsoft Substrate environments. Use PowerShell automation and KQL to investigate deployment results, troubleshoot update/MSU failures, identify installed patches and OS status, build patching packages, maintain compliance dashboards, and coordinate with engineering, security, and partner teams to remediate deployment blockers.