Top IT Support & Helpdesk Jobs in Jacksonville, FL

Administer and enhance NetSuite and connected business systems, managing access, workflows, integrations, reporting, dashboards, data updates, controls, and user support. Lead ERP implementations and improvements, coordinate with consultants, gather requirements, test solutions, provide training, and maintain SOX-compliant processes. The role also supports Box, HCSS/HeavyJob, FloQast, and Concur integrations, with occasional travel of up to 10%.

Lead the internal IT organization for a remote cybersecurity SaaS company. Own IT strategy, service delivery, infrastructure, corporate systems, help desk, security controls, vendor relationships, budgets, and operational processes. Build and develop distributed teams, oversee technology platforms and employee onboarding, manage incidents, define service metrics, and partner with Security, Engineering, People, and Finance to deliver reliable, secure employee technology experiences.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Configures, supports, and troubleshoots business applications while serving as the primary IT contact for assigned business areas. Partners with users and technical teams to resolve complex issues, improve system functionality, document solutions, and support organizational projects. The role also mentors less experienced administrators, develops procedures and training materials, tracks incidents, and recommends system changes to reduce recurring problems.

Provides onsite help desk and account administration support, including application and network access assignments, password resets, account deletion and disabling, privileged access management, and account cleanup. Supports users through phone, messaging, and in-person interactions. Assists with endpoint deployment, new device configuration and delivery, e-recycling preparation, and ITSM operations.

Provides IT support for DLA enterprise Windows environments by diagnosing incidents, installing and maintaining hardware and software, managing backups, supporting OneDrive and print/fax migrations, training users, tracking problems, analyzing trends, and applying information security policies. The role may also support SAP-based eProcurement systems and requires active Secret clearance, U.S. citizenship, relevant certifications, and six years of experience.

Leads enterprise IT support engineering, endpoint management architecture, automation, device lifecycle strategy, and modern OS deployment across macOS, Windows, and mobile platforms. Serves as the final escalation point, integrates endpoint solutions with identity and security systems, leads cross-functional projects, mentors technical staff, evaluates vendors and technologies, and develops standards, documentation, and scalable support practices.

Support Web3 users and technical operations across Telegram, Discord, blockchain infrastructure, RPC services, and AI-powered support workflows. Triage node and synchronization issues, develop and troubleshoot Telegram Bots and Mini Apps, maintain knowledge-base content, coordinate urgent issue resolution, and document solutions. The role requires blockchain fundamentals, programming ability, technical troubleshooting, responsive communication, and five-day weekly availability.

Manages enterprise major incident management and service restoration, directing incident command, escalations, stakeholder communications, and cross-functional resolution efforts. Oversees project implementation schedules, staffing, vendors, budgets, service-level agreements, and technology integration. Governs incident processes, metrics, post-incident reviews, corrective actions, readiness, training, and operational resilience while supervising staff and coordinating disaster recovery, business continuity, and cybersecurity integration.

Supports the integration and enhancement of custom applications and third-party systems. Gathers requirements, develops functional designs, validates solutions, documents workflows, conducts testing, supports user acceptance testing, troubleshoots production issues, and participates in Agile ceremonies. The role also mentors associate analysts, collaborates with technical and business stakeholders, and identifies process improvements across UKG Pro WFM and related enterprise systems.