Top IT Support & Helpdesk Jobs in Jacksonville, FL

Manage installation, configuration, monitoring, administration, troubleshooting and maintenance of Windows server environments. Support AD, scripting (PowerShell, batch), virtualization, network components, and large-scale endpoint fleets. Handle incidents, escalations, DR exercises, reporting, and collaborate with IT and business partners to design and implement stable, compliant solutions.

Provide day-to-day technical support for fulfillment center hardware and systems, including Zebra scanners/printers, Windows endpoints, wireless infrastructure, sortation systems, and network components. Manage AD and Google Workspace, handle procurement and asset lifecycle tracking, lead projects and collaborate with IT and operations, and participate in a 24/7 on-call rotation to ensure continuous fulfillment center operations.

Lead technology operations for the JLL Bank of America account including incident management, security scanning, disaster recovery testing, provisioning and access reporting, onboarding systems, hardware support, and vendor/technology support coordination. Drive process optimization, client relationship management, team building, and service-level reliability while supporting BI and IT operational needs.

Provide user support for software and basic PC hardware/network issues, troubleshoot Windows and Microsoft 365 apps, support legal-specific tools (iManage, VPN, Citrix), assist with IT projects and software implementations, and communicate solutions professionally and promptly.

Provide Windows/VMware and Linux/Red Hat systems administration for a classified government contract. Maintain multi-user systems, backups, security auditing, account management, patching, monitoring, vendor coordination, documentation, and support RMF/STIG/NISPOM-compliant environments. Report status and work independently under minimal direction.

Provide Tier 2 escalation support for enterprise IT systems: troubleshoot Windows servers/desktops, Entra ID, Intune, Meraki, and enterprise apps; manage ITSM platform, incidents, changes, documentation, onboarding/offboarding, and support site buildouts and relocations.

Administer and maintain Hyland OnBase platform: monitor, test, troubleshoot, log incidents, collaborate with development and operations for resolution, support disaster recovery, ensure architecture and SDLC compliance, and communicate root causes to stakeholders.

Lead and manage application support teams to ensure high availability and stability of production systems. Provide technical oversight, incident and problem resolution, root cause analysis, stakeholder consultation, and strategic guidance for application support, monitoring, failover, and resiliency. Drive customer satisfaction, resource planning, and compliance awareness while partnering with development and senior business leaders.

Provide onsite first-line IT help desk support for workstations, phones, printers, and applications; troubleshoot Windows, macOS, and mobile devices; manage assets and licenses; perform onboarding, document resolutions, escalate complex issues, support VMware, VPN, and MFA, and be available for on-call and occasional overnight travel.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.