Top IT Support & Helpdesk Jobs in Jacksonville, FL

Coordinate and monitor responses to major technology incidents. Maintain code repositories and inventories, manage databases and messaging queues, perform Unix/shell scripting, support OLTP and DW environments with Oracle PL/SQL, administer Tibco, analyze/report with Tableau/Cognos, use Splunk/Dynatrace for monitoring, and manage incidents and changes via ServiceNow/JIRA.

Part-time, on-call Level 1/2 desktop support technicians to handle help desk tickets, vendor escorts, desktop installs/upgrades, VPN and break/fix tasks. Role may include data center work: cabling, rack decommissioning, installing/decommissioning routers, switches, patch panels and working in live-wire environments. Strong customer service and relevant certifications or prior experience required. Candidates with tools (laptop, console cable, Fluke, ladder, cutters) are preferred.

Manage installation, configuration, monitoring, administration, troubleshooting and maintenance of Windows server environments. Support AD, scripting (PowerShell, batch), virtualization, network components, and large-scale endpoint fleets. Handle incidents, escalations, DR exercises, reporting, and collaborate with IT and business partners to design and implement stable, compliant solutions.

Administer and maintain Hyland OnBase platform: monitor, test, troubleshoot, log incidents, collaborate with development and operations for resolution, support disaster recovery, ensure architecture and SDLC compliance, and communicate root causes to stakeholders.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Configure, support, and troubleshoot business applications while serving as the primary IT contact for assigned business areas. Resolve escalated issues, document incidents and procedures, recommend system improvements, support projects, and mentor less experienced administrators. The role requires business systems analysis, SQL, end-user application administration, process flowcharting, report and procedure writing, and collaboration with offshore development and QA teams.

Provides first-level technical and customer support for managed services clients, end users, staff, and patients. Resolves incidents and requests through phone, email, chat, and voicemail while following ITIL-based procedures and service levels. Maintains knowledge documentation, supports queue management, mentors new specialists, and escalates complex issues. Requires strong communication, troubleshooting, organizational, and customer service skills, along with Microsoft Office experience.

Provides Salesforce administration and end-user support, including onboarding and offboarding, ticket troubleshooting, reporting, data imports, Flow configuration, training, documentation, testing, and system updates. The role maintains data integrity, coordinates with developers, supports acquisitions and integrations, and contributes to continuous improvement. Requires Salesforce CRM experience, Platform Administrator I certification, strong communication and analytical skills, and the ability to work independently and cross-functionally.

Provides technical support to SaaS customers through multiple channels. Investigates web application issues using documentation, browser diagnostics, logs, network activity, system information, and AI-assisted tools. Communicates status and resolutions, documents cases, escalates unresolved problems, and manages multiple inquiries while maintaining strong customer service and product knowledge.

Provides customer and technical support for residential and small-business internet subscribers through phone, text, chat, and email. Troubleshoots WAN, LAN, cloud networking, and infrastructure devices; resolves support tickets remotely; documents procedures; and coordinates with engineers, field technicians, and support staff. The role includes customer education, billing assistance, multi-channel communication, CLI use, and evening or weekend shifts.