Top IT Support & Helpdesk Jobs in Jacksonville, FL

Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Support and administer enterprise messaging and collaboration systems (Outlook, M365, SharePoint, Teams, Exchange, WebEx). Lead resolution of complex technical issues, coordinate deployments, manage user accounts and security, provide training, and collaborate with developers and IT teams to optimize services and documentation. Participate in on-call rotation and after-hours support.

Coordinate and monitor responses to major technology incidents. Maintain code repositories and inventories, manage databases and messaging queues, perform Unix/shell scripting, support OLTP and DW environments with Oracle PL/SQL, administer Tibco, analyze/report with Tableau/Cognos, use Splunk/Dynatrace for monitoring, and manage incidents and changes via ServiceNow/JIRA.

Lead and oversee daily technical support for employees, triaging and resolving escalated hardware, software, OS, network, and server issues. Train, delegate, and coach junior support staff, handle complex incidents via in-person, phone, or remote methods, install/configure equipment, and assist with IT infrastructure improvements and outage plans.

Lead IT Operations including Help Desk and midrange systems teams to ensure reliable end-user, infrastructure, and enterprise platform services. Own vendor/contracts, manage IT operating budget, support audits/compliance, coordinate network circuits, drive modernization and selective AI-enabled tooling adoption, and manage site build-outs, business continuity, and platform administration oversight.

Part-time, on-call Level 1/2 desktop support technicians to handle help desk tickets, vendor escorts, desktop installs/upgrades, VPN and break/fix tasks. Role may include data center work: cabling, rack decommissioning, installing/decommissioning routers, switches, patch panels and working in live-wire environments. Strong customer service and relevant certifications or prior experience required. Candidates with tools (laptop, console cable, Fluke, ladder, cutters) are preferred.