Top IT Support & Helpdesk Jobs in Jacksonville, FL

Provides expert technical support for company applications to agents, employees, customers, and business partners via phone and email. Responsibilities include troubleshooting, documenting incidents and resolutions, routing issues, configuring applications, mentoring junior staff, and participating in on-call rotations. The role requires strong customer service, technical knowledge, communication skills, data-entry proficiency, and the ability to work rotating shifts including Saturdays.

Leads application support strategy and complex enhancement efforts, analyzing system logic, defining requirements, resolving problems, and coordinating integrations across technology teams. Advises product owners, business analysts, and management on support impacts, risks, vulnerabilities, and mitigation. Coaches junior analysts, allocates work, influences strategic decisions, and ensures compliance and sound risk management.

Administer and enhance a highly customized Salesforce environment by configuring security, objects, layouts, validation rules, and permissions. Test changes, support development partners, maintain data quality, and assist with governance. Manage sales performance scorecards, analyze Salesforce data in Excel, and support Power BI reporting. Create documentation, deliver training, resolve escalated CRM issues, and improve business processes.

Provides enterprise IT support across incidents, requests, changes, hardware, software, file servers, conferencing, backups, disaster recovery, security audits, asset inventory, and equipment ordering. Supports office moves, coordinates service-impacting activities, maintains site contingency plans, onboards new hires, and communicates with users and leadership. Requires 2–4 years of enterprise IT experience, ITIL knowledge, troubleshooting, communication, organizational skills, and proficiency with Microsoft Office.

Leads the US regional major incident management function, overseeing IT incident response, senior escalations, stakeholder communications, team performance, governance, and service restoration. The role manages high-impact incidents, coordinates global teams, drives strategic service improvements, ensures adherence to ITIL processes and controls, and participates in weekend on-call rotations.

Provides faculty support through phone, email, virtual, and in-person channels; troubleshoots computer and educational technology issues; assists with Canvas LMS, instructional design, accessibility, course development, multimedia, video, graphic, and web projects. The role also contributes to documentation, workflows, process improvements, and Office of Teaching and Learning initiatives. Training and mentoring are provided, and no prior expertise is required.

Provides technical administration and support for Yardi Voyager and RentCafe, including system configuration, user support, troubleshooting, data integrity, reporting, integrations, testing, upgrades, documentation, and process improvements. The role supports Affordable Housing compliance data for HUD and LIHTC programs, uses SQL and Yardi ETL, collaborates with stakeholders on enhancements, and contributes to training and user adoption.

Provides operational support, monitoring, troubleshooting, maintenance, and continuous improvement for enterprise integration services. Supports EDI transactions, APIs, file transfers, middleware, SQL processes, packaged applications, and business interfaces. Coordinates incident, problem, release, and change management; performs testing, documentation, root-cause analysis, vendor escalations, and approved enhancements. The role maintains service reliability and SLAs, supports business continuity activities, and participates in a 24/7/365 on-call rotation.

Administer, configure, maintain, and enhance the ServiceNow platform. Troubleshoot issues, implement upgrades, develop test plans, collect and analyze service data, maintain service catalog and reporting, and train end users to support IT Service Management.

Lead and manage on-site desktop and end-user support for the Jacksonville office, providing first- and second-line troubleshooting across Windows and macOS, provisioning and lifecycle management of equipment, AV and video conferencing support, inventory control, ITSM ticket resolution within SLAs, and collaboration with central IT and regional teams to deliver consistent service and support Microsoft 365 productivity features.