The Role
Part-time, on-call Level 1/2 desktop support technicians to handle help desk tickets, vendor escorts, desktop installs/upgrades, VPN and break/fix tasks. Role may include data center work: cabling, rack decommissioning, installing/decommissioning routers, switches, patch panels and working in live-wire environments. Strong customer service and relevant certifications or prior experience required. Candidates with tools (laptop, console cable, Fluke, ladder, cutters) are preferred.
Summary Generated by Built In
On-Call Technicians
Part-Time
Royal Communication Consultants, based in New Jersey, is looking for candidates for part-time (as needed) contingent work to assist with desktop support/network trouble tickets within the Jacksonville area. This work will be conducted mainly during normal business hours, but may also include nights and weekends.
We are seeking candidates who are Level 1 or 2 Level Desktop Support techs with relevant educational credentials / technical certifications OR previous experience.
These trouble tickets can include the following:
Vendor Escorts
Desktop Installs, Upgrades
VPN, Break Fix, Help Desk/Tech Bar
Strong Customer Service
Decom Work
For those interested in basic networking we also work with cabling, data centers, and layer 1 networking or de-commissioning networks, ie: rack dismantling, patch panels, switches, routers, etc.
Data Center
Strong knowledge of data center applications. Must have experience in installing/decommissioning Routers, Switches, Patch Panels, and Cables and have worked in a "live wire" environment. Prefer candidates with tools, ie: gloves, cutters, console cable, fluke, flashlight, ladder, and a laptop.
TOOLS that could be helpful:
A ladder to support 8 ft. - 12 ft. high ceilings.
A laptop with USB console.
Power tools, cable cutters, crimpers, Fluke device, a ratchet set, and any other tools needed to remove the data rack.
Part-Time
Royal Communication Consultants, based in New Jersey, is looking for candidates for part-time (as needed) contingent work to assist with desktop support/network trouble tickets within the Jacksonville area. This work will be conducted mainly during normal business hours, but may also include nights and weekends.
We are seeking candidates who are Level 1 or 2 Level Desktop Support techs with relevant educational credentials / technical certifications OR previous experience.
These trouble tickets can include the following:
Vendor Escorts
Desktop Installs, Upgrades
VPN, Break Fix, Help Desk/Tech Bar
Strong Customer Service
Decom Work
For those interested in basic networking we also work with cabling, data centers, and layer 1 networking or de-commissioning networks, ie: rack dismantling, patch panels, switches, routers, etc.
Data Center
Strong knowledge of data center applications. Must have experience in installing/decommissioning Routers, Switches, Patch Panels, and Cables and have worked in a "live wire" environment. Prefer candidates with tools, ie: gloves, cutters, console cable, fluke, flashlight, ladder, and a laptop.
TOOLS that could be helpful:
A ladder to support 8 ft. - 12 ft. high ceilings.
A laptop with USB console.
Power tools, cable cutters, crimpers, Fluke device, a ratchet set, and any other tools needed to remove the data rack.
Skills Required
- Level 1 or Level 2 desktop support experience or relevant technical certifications
- Experience with help desk tasks: ticket handling, desktop installs, upgrades, VPN, break/fix
- Strong customer service skills
- Experience installing/decommissioning routers, switches, patch panels and cables in a live data center environment
- Ability to perform vendor escorts and onsite tech bar support
- Familiarity with cabling, rack dismantling, and layer 1 networking/decommissioning
- Possession of tools (gloves, cutters, console cable, Fluke device, flashlight, laptop)
- Ability to use/bring a ladder for 8-12 ft ceilings and basic power/cabling tools (crimpers, ratchet set)
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The Company
What We Do
RCC is a full service IT firm which provides solutions for the development and support of IT infrastructure. We serve a broad range of clients, from large complex enterprises to small and mid-sized companies. RCC is committed to developing IT solutions which enable our clients to achieve their business goals. With over two decades of IT experience, RCC has the skill-set to support all of your IT needs.
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