Top IT Support & Helpdesk Jobs in Jacksonville, FL

Provides second-line internal IT support for a distributed workforce. Responsibilities include incident resolution, Microsoft Entra ID and Microsoft 365 administration, macOS and Windows device management, onboarding and offboarding, access reviews, automation, endpoint security, audit support, documentation, and IT project work. The role covers US hours in a follow-the-sun model and collaborates with Engineering, People, Finance, and Security teams.

Provides onsite festival technology support, including inventory management, workstation setup and testing, cable and network equipment deployment, hardware and software repairs, help desk ticket resolution, patching, and volunteer coordination. The temporary full-time role requires extended hours, onsite work in Boulder, physical lifting, basic Windows and macOS knowledge, troubleshooting skills, and a valid driver’s license.

Provide onsite and remote first-line IT support, troubleshoot hardware, software, operating systems, networking, peripherals, and user issues, and resolve or escalate service desk incidents within SLA requirements. Responsibilities include ticket documentation, software deployment, antivirus installation, preventative maintenance, operating system patching, and hands-on desktop support across client sites. The role also requires familiarity with Microsoft environments, diagnostic tools, ITIL processes, and healthcare workplace support.

Provides rapid technical support for hardware, software, networking, cloud, and Microsoft platform issues. Resolves and triages tickets, prioritizes customer requests, assigns escalations, schedules service appointments, documents solutions, answers support calls, and improves help desk and dispatch processes. The role requires strong troubleshooting, communication, customer service, and ticket-management skills across Windows, macOS, Linux, Microsoft 365, Office 365, and Azure environments.

Provides technical support to merchants and partners for POS terminals, payment gateways, e-commerce systems, mobile payments, and P2PE security solutions. Troubleshoots software, networking, hardware, and integration issues; manages customer tickets through phone, chat, and Salesforce; escalates and resolves inquiries; deploys customer solutions through vendor portals; collaborates with Sales; and participates in flexible on-call support.

Owns employee-facing IT operations, including SaaS administration, identity and access management, device and endpoint lifecycle, technical support, IT asset management, onboarding and offboarding, migrations, documentation, and service processes. The role partners with security on access, endpoint, audit, incident response, and HIPAA-related controls while leading foundational initiatives such as MDM implementation, OneDrive-to-Google Drive migration, IT inventory, Zendesk administration, and scalable internal IT operations.

Provides advanced IT help desk, desktop support, networking, cloud, and customer service assistance. Resolves and triages support tickets, prioritizes issues, schedules service appointments, assigns escalations, documents solutions, and supports Microsoft environments including Office 365, Microsoft 365, and Azure. The role also troubleshoots operating systems, enterprise applications, and network configurations while mentoring junior staff and improving help desk and dispatch processes.

Administer and optimize Trimble CityWorks AMS and PLL for a public water and wastewater utility. Configure workflows, improve data quality, develop dashboards and reports, and integrate CityWorks with ArcGIS, Oracle Fusion, SCADA, and other enterprise systems. Collaborate with IT, GIS, operations teams, and client stakeholders to support reporting, KPIs, and data-driven decision-making. This fully remote contract requires at least one year of hands-on CityWorks experience.

Own customer support tickets from initial response through resolution, maintaining SLA commitments and coordinating escalations. Troubleshoot Linux-based GPU clusters, access issues, storage, networking, containers, drivers, quotas, security groups, billing, and account problems. Gather logs, reproduce issues, execute and create runbooks, improve documentation, and communicate clearly under pressure. The role requires cross-time-zone collaboration and participation in an on-call rotation for critical incidents.

Provides technical support across PostHog products, owns customer tickets, investigates and debugs unfamiliar systems, ships code and documentation fixes, and partners with engineering teams on recurring customer issues. The role also improves support tooling and workflows, communicates clearly with technical customers, and shares product feedback to inform prioritization.