Top IT Support & Helpdesk Jobs in Jacksonville, FL

Provides Level 1 and 2 IT support by diagnosing and resolving hardware, software, network, application, Microsoft 365, Azure, Active Directory, and end-user device issues. Documents incidents, creates knowledge articles, escalates unresolved problems, supports network and infrastructure maintenance, and participates in technology upgrades and installations. The role requires strong customer service, troubleshooting, documentation, and prioritization skills, along with frequent travel throughout the week.

Leads global application support teams and oversees production systems, incidents, problems, changes, resiliency, monitoring, compliance, stakeholder engagement, budgets, and resource planning. Partners with technology and business leaders to improve application stability, resolve root causes, manage risk, and deliver reliable business-as-usual operations.

Provides tier-2 support and administration for ERP, CRM, financial, and operational systems. Responsibilities include troubleshooting user issues, maintaining data integrity, running SQL queries, monitoring integrations, supporting upgrades and testing, administering user access, documenting procedures, training employees, and coordinating with internal teams and vendors.

Provides advanced support for the university’s learning management system and related instructional platforms. Responsibilities include diagnosing issues, documenting solutions, supervising part-time support staff, developing procedures and knowledge resources, testing upgrades, coordinating with vendors and technical partners, reporting service metrics, and recommending improvements. The role supports faculty, students, and staff through multiple channels and may require occasional evening or weekend coverage.

Provides first-line technical support to university employees, students, faculty, and staff through phone, email, chat, and walk-up channels. Troubleshoots Tier 1 hardware, software, account, network, Microsoft 365, and peripheral issues; manages tickets, escalates complex problems, documents solutions, creates knowledge-base content, and meets service-level targets. The role also supports password resets, MFA enrollment, phishing reporting, and secure handling of sensitive data.

Provides Tier 3 IT support and technical leadership across endpoint, server, application, network, telecom, and security environments. Designs and maintains deployment standards, scripts, automation workflows, and systems administration platforms. Leads vulnerability remediation, patching, monitoring, troubleshooting, testing, and infrastructure improvements. Mentors help desk staff, supports IT projects, documents procedures, manages vendors, and communicates technical solutions to executives. Provides occasional after-hours support and assists with user onboarding, terminations, equipment, and purchasing as needed.

Provides onsite desktop support by installing, configuring, maintaining, and troubleshooting Windows computers, peripherals, business applications, wireless and network solutions, printers, and telephony systems. Manages help desk tickets, user documentation, asset tracking, vendor escalations, and customer satisfaction while supporting healthcare IT operations and maintaining confidentiality.

Provides Tier 1 IT support for corporate, regional, and store users. Responsibilities include triaging and resolving support requests, managing tickets and SLAs, administering user accounts and access in Microsoft 365 and Entra ID, supporting phone systems, documenting procedures, maintaining knowledge-base articles, assisting with user training, and escalating issues to higher-tier IT teams. The role also contributes to departmental projects and supports enterprise applications, reporting systems, and business technology platforms.

Provides expert technical support for company applications to agents, employees, customers, and business partners via phone and email. Responsibilities include troubleshooting, documenting incidents and resolutions, routing issues, configuring applications, mentoring junior staff, and participating in on-call rotations. The role requires strong customer service, technical knowledge, communication skills, data-entry proficiency, and the ability to work rotating shifts including Saturdays.

Administer, configure, maintain, and enhance the ServiceNow platform. Troubleshoot issues, implement upgrades, develop test plans, collect and analyze service data, maintain service catalog and reporting, and train end users to support IT Service Management.