Top IT Support & Helpdesk Jobs in Jacksonville, FL

Provide on-site IT help desk and network/system administration for the York campus: troubleshoot hardware, software, and network issues; manage servers, intranet/extranet, and IT equipment; run the help desk; develop user training and documentation; evaluate technologies and ensure IT policy compliance; collaborate with vendors and internal teams.

Support and administer enterprise messaging and collaboration systems (Outlook, M365, SharePoint, Teams, Exchange, WebEx). Lead resolution of complex technical issues, coordinate deployments, manage user accounts and security, provide training, and collaborate with developers and IT teams to optimize services and documentation. Participate in on-call rotation and after-hours support.

Lead and manage on-site desktop and end-user support for the Jacksonville office, providing first- and second-line troubleshooting across Windows and macOS, provisioning and lifecycle management of equipment, AV and video conferencing support, inventory control, ITSM ticket resolution within SLAs, and collaboration with central IT and regional teams to deliver consistent service and support Microsoft 365 productivity features.

Provide on-site Tier 2/3 IT support and administration for Windows servers, Exchange Online, O365/Azure ecosystem, AD/Group Policy, virtualization (VMware/Hyper-V), VDI, and network devices. Troubleshoot LAN/WAN, firewalls (Cisco, Meraki, Fortinet, Aruba), manage DNS, execute small IT projects, produce documentation, and engage directly with clients to resolve escalated desktop, server, and network issues.

Lead advanced administration, configuration, and optimization of the ServiceNow platform. Manage instance health, modules, upgrades, integrations, scripting, security/compliance, reporting, and mentor junior admins while identifying automation and performance improvements.

Paid one-time remote participation in an English voice recording study. Selected participants complete a guided ~20–30 minute session from home using a compatible device, follow recording instructions, and submit recordings for quality review to support AI speech research.

Provide remote technical support for Precisely data integration and coding-focused products (Code-1, VeriMove, Finalist, DIS SaaS). Troubleshoot job logic, configuration, file handling, data transformation, APIs and integrations; analyze logs and artifacts; collaborate with Engineering on escalations; create knowledge-base documentation; participate in on-call rotations and continuously adopt AI tools to improve support efficiency.

Lead global delivery of AI-first end-user support, managing service desk and field teams, incident and problem management, AI-driven virtual agents and self-healing automation, KPI reporting, vendor and budget oversight, and reskilling staff to expand autonomous resolution.

Operate and maintain servers, cloud and network infrastructure (Azure, Hyper-V, Cisco/Aruba). Manage VMs, containers, ICAM/Okta integrations, STIG compliance, Tier III escalations, and on-call support while documenting procedures.

Provide first-line IT support for a remote workforce: troubleshoot hardware/software, manage user accounts and onboarding, resolve Tier 1 tickets, document processes, maintain SLAs, and escalate with clear diagnostic information.

Prepare, configure, image, test, and troubleshoot computer hardware and software for deployment. Maintain inventory and asset records, document test results, and ensure systems meet specifications prior to shipping. Collaborate with IT/dev teams and non-technical staff; support onboarding processes requiring CJIS clearance.