Top IT Support & Helpdesk Jobs in Jacksonville, FL

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provides operational support, monitoring, troubleshooting, maintenance, and continuous improvement for enterprise integration services. Supports EDI transactions, APIs, file transfers, middleware, SQL processes, packaged applications, and business interfaces. Coordinates incident, problem, release, and change management; performs testing, documentation, root-cause analysis, vendor escalations, and approved enhancements. The role maintains service reliability and SLAs, supports business continuity activities, and participates in a 24/7/365 on-call rotation.

Administer Navy SharePoint repositories, sites, workflows, portals, and ticketing systems. Manage users, access, reports, configurations, inventory, policies, outages, and operational support across SharePoint Online, Teams, Power BI, Power Automate, and Power Apps environments. Develop trend reports, monitor daily operations, coordinate portfolio meetings, provide status updates, and collaborate with customers, managers, and cross-organizational teams.

Provides frontline IT and clinical application support through phone, email, tickets, and screen sharing. Troubleshoots hardware, software, network, and configuration issues; documents requests; performs root cause analysis; prioritizes work against service desk KPIs; and identifies process improvements. The role requires customer-focused communication, EHR experience, collaboration with clinicians and management, and proficiency with Microsoft productivity and collaboration tools. Work may be remote, hybrid, or onsite.

Lead and manage application support teams to ensure high availability and stability of production systems. Provide technical oversight, incident and problem resolution, root cause analysis, stakeholder consultation, and strategic guidance for application support, monitoring, failover, and resiliency. Drive customer satisfaction, resource planning, and compliance awareness while partnering with development and senior business leaders.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Provides onsite IT helpdesk support for desktop systems, workstations, servers, network infrastructure, and mobile devices. Responsibilities include software and patch deployment, PC diagnostics, installations, troubleshooting, account and password administration, incident documentation and escalation, email system maintenance, network cabling, and infrastructure recommendations. The role requires supporting Windows environments, Active Directory, DNS, ticketing systems, and business technology projects.

Administer, configure, maintain, and enhance the ServiceNow platform. Troubleshoot issues, implement upgrades, develop test plans, collect and analyze service data, maintain service catalog and reporting, and train end users to support IT Service Management.

Act as the in-house Audi technology expert delivering vehicle technology orientations, setup and troubleshooting (Audi connect, infotainment, connectivity, ADAS). Assist customers and sales staff with Apple CarPlay, Android Auto, Bluetooth, myAudi, navigation, key-user setup, Delivery Plus, and second deliveries. Stay current on model updates and ensure a polished, customer-focused delivery experience.