Top IT Support & Helpdesk Jobs in Jacksonville, FL

Supports and administers production operations and sales systems, including loan origination and vendor applications. Resolves escalated tickets, troubleshoots user interface issues, manages configurations and users, performs user acceptance testing and post-production validation, and validates software defects. Partners with business analysts and product owners on requirements, supports process improvements, assists with training materials, and helps communicate system outages and enhancements.

Supports the rollout of Davidson Connect CRM across wealth management branches by preparing and validating data, assisting with user testing and launches, answering workflow questions, developing training resources, and maintaining CRM and Envestnet data. The role also supports other wealth management applications, user communications, training schedules, and team projects, with occasional travel as needed.

Leads enterprise IT operations supporting cloud infrastructure, applications, identity services, cybersecurity coordination, change governance, and end-user support. Oversees Azure modernization, ServiceNow and Microsoft 365 operations, production releases, compliance activities, incident response, vendors, contractors, and cross-functional technical teams. Provides strategic guidance on modernization, service transformation, operational readiness, and technology investments supporting federal programs and mission operations.

Provide frontline technical support for ERP and other business applications through phone, email, chat, and self-service channels. Diagnose and resolve complex software, data, code, performance, integration, and environmental issues. Collaborate within a swarm support model, share knowledge, coordinate with cross-functional teams on defects and enhancements, maintain product expertise, and follow up with customers. Support may involve SQL, monitoring tools, cloud platforms, databases, networks, APIs, and Windows environments.

Leads onsite digital technology operations, serving as the primary escalation point between enterprise IT, local leadership, vendors, and production environments. Oversees infrastructure reliability, security, compliance, audit readiness, hosting costs, service delivery, vendor SLAs, and technology deployments. Coordinates network upgrades, facility expansions, equipment installations, collaboration rollouts, maintenance, and telecommunications improvements while advocating for site priorities and ensuring reliable technology support.

Configure and provision voice services, IP phones, ATAs, SIP credentials, extensions, numbers, and related features. Coordinate customer activations, test calling and voicemail functionality, troubleshoot SIP and connectivity issues, manage Tier 1 support tickets, document provisioning activities, and escalate complex problems. The role also requires clear customer communication, process improvement, and occasional after-hours or on-call support.

Administers and optimizes Amazon Connect and enterprise service center platforms, including routing, queues, IVR workflows, permissions, telephony, digital channels, and conversational AI. Provides production support, incident resolution, vendor escalation, release testing, documentation, and platform monitoring. Partners with Operations, Engineering, Clinical, and Analytics teams to implement configurations, validate reporting, improve workflows, and maintain reliable communication infrastructure.

Supports day-to-day IT operations for 50–60 clients, focusing on employee onboarding, offboarding, technology procurement, documentation, ticket resolution, and workflow improvement. Communicates with clients through email, Slack, and virtual meetings; tracks requests, identifies recurring issues, maintains client IT playbooks, and co-facilitates data security training. The role requires strong customer service, organization, responsiveness, attention to detail, and the ability to learn technical systems quickly.

Provides 24/7 technical product support to broadcast industry customers through phone, email, and social channels. Troubleshoots software, hardware, network, and system issues; documents customer interactions; researches corrective actions; writes technical documentation; recommends performance improvements; and collaborates with internal teams. The role requires knowledge of radio automation software, broadcast systems, Windows, networking, and SQL Server, with strong customer service, prioritization, multitasking, and investigative skills.

Provides first-line technical support to internal users and external clients through phone, email, and chat. Diagnoses and resolves hardware, software, operating system, application, networking, printer, and peripheral issues; installs and maintains systems; documents tickets; escalates complex problems; trains users; supports updates and maintenance; and tracks requests against SLAs.