Top IT Support & Helpdesk Jobs in Jacksonville, FL

Lead and manage on-site desktop and end-user support for the Jacksonville office, providing first- and second-line troubleshooting across Windows and macOS, provisioning and lifecycle management of equipment, AV and video conferencing support, inventory control, ITSM ticket resolution within SLAs, and collaboration with central IT and regional teams to deliver consistent service and support Microsoft 365 productivity features.

Part-time, on-call Level 1/2 desktop support technicians to handle help desk tickets, vendor escorts, desktop installs/upgrades, VPN and break/fix tasks. Role may include data center work: cabling, rack decommissioning, installing/decommissioning routers, switches, patch panels and working in live-wire environments. Strong customer service and relevant certifications or prior experience required. Candidates with tools (laptop, console cable, Fluke, ladder, cutters) are preferred.

Manage installation, configuration, monitoring, administration, troubleshooting and maintenance of Windows server environments. Support AD, scripting (PowerShell, batch), virtualization, network components, and large-scale endpoint fleets. Handle incidents, escalations, DR exercises, reporting, and collaborate with IT and business partners to design and implement stable, compliant solutions.

Administer and maintain Hyland OnBase platform: monitor, test, troubleshoot, log incidents, collaborate with development and operations for resolution, support disaster recovery, ensure architecture and SDLC compliance, and communicate root causes to stakeholders.

Provides Tier 1 and Tier 2 remote technical support for hardware, software, peripherals, networks, VPN, and MFA. Manages employee onboarding, laptop provisioning, equipment shipping, user accounts, permissions, and security groups across Google Workspace, Microsoft 365, Slack, and internal systems. Creates knowledge-base articles and training guides while helping establish IT workflows for the company’s North American expansion.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Provides junior-level IT support for Department of State systems, including ticket triage, desktop and mobile device support, Government-Furnished Equipment, application deployment, infrastructure and network administration assistance, web services, account provisioning, documentation, and change management. The role works under senior staff supervision and requires an active Secret clearance, basic troubleshooting knowledge, and willingness to develop skills across multiple IT domains.

Leads the IT strategy and organization for Jacuzzi Bath, building a scalable shared-services model across manufacturing and remodeling operations. Oversees IT teams, enterprise systems, ERP and CRM implementations, service management, cybersecurity, data governance, process automation, budgets, vendors, and continuous improvement. Partners with executive and functional leaders to deliver reliable technology, improve operational efficiency, and support business growth.

Provides remote IT support for workstations, servers, printers, business applications, Microsoft 365, Azure, virtualization, and networking. Troubleshoots Windows and macOS issues, supports clients with little assistance, and serves as an escalation point for technicians. Participates in after-hours and weekend on-call rotations while meeting ticket quality, utilization, customer satisfaction, and resolution KPIs.

Administers Government learning management systems, including JKO and vClass, by managing courses, enrollments, rosters, records, certificates, virtual classrooms, and user support. Troubleshoots access and registration issues, maintains accurate training data, generates reports, coordinates with instructors and Government stakeholders, tests functionality, and ensures compliance with DoD policies and information security requirements.