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Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!
Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge.
This position is 100% remote anywhere in the US
Overview:
A Support Engineer is responsible for resolving customer technical issues and ensuring successful use of Precisely’s coding-focused and data integration products, including CODE-1 Plus, VeriMove, Finalist and Canadian CODE-1 Plus, and selected Data Integrity Suite (DIS SaaS), knowledge of z/OS/JCL, and the IBMi platform is beneficial. Customers rely on our technical expertise to troubleshoot complex, code-driven workflows involving data processing, validation, and integration. Strong problem-solving skills, technical depth, and clear communication are essential.
What you will do:
- Provide world-class technical support via phone, email, case management systems, and remote desktop sessions while meeting SLA requirements and documenting work accurately.
- Support customers using Code-1, VeriMove, and Finalist, including troubleshooting job logic, configuration issues, file handling, and execution errors.
- Diagnose and resolve issues related to data transformation, validation, cleansing, and movement across platforms.
- Support Spectrum UAM and related services, including configuration, data processing flows, and integration scenarios.
- Assist customers using DIS SaaS / Data Integrity Suite services where coding, automation, or APIs are involved.
- Analyze logs, job output, error messages, and customer-provided artifacts to identify root cause and recommend corrective actions.
- Determine whether issues originate from product behavior, customer-developed logic, data quality problems, third-party components, or environmental configuration.
- Collaborate closely with Engineering and Product Management on escalations, enhancements, and defect investigations.
- Create and maintain internal and customer-facing knowledge base documentation.
- Continuously develop product knowledge and shareexpertise with the broader support team.
- Participate in on-call and after-hourssupport rotations as required.
What we are looking for:
- Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent experience.
- 3–6+ years of experience in technical customer support or a related technical role.
- Experience supporting Code-1, VeriMove, Finalist, or similar data processing and coding-centric products.
- Familiarity with Spectrum UAM or Spectrum-based data integration solutions. Experience supporting batch processing, ETL-style workflows, or data pipelines.
- Exposure to SaaS platforms and API-based integrations. Experience working in a global or follow-the-sun support model.
AI Skills/Knowledge:
- Leverages AI to enhance customer support operations (case summarization, response drafting, knowledge recommendations, sentiment analysis).
- Comfortable evaluating and adopting emerging AI tools to improve productivity, decision-making, and cross-team visibility.
- Ensures responsible AI usage aligned with data privacy, security, and enterprise governance standards.
- Identifies and automates repetitive support and operational workflows using AI tools (e.g., case triage, routing, summarization, reporting) to improve efficiency and reduce manual effort.
Preferred Skills (a plus but not required):
- Knowledge of z/OS/JCL, and the IBMi platform is beneficial.
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Skills Required
- Bachelor's degree in Computer Science, Software Engineering, or related technical field, or equivalent experience.
- 3-6+ years of experience in technical customer support or related technical role.
- Experience supporting Code-1, VeriMove, Finalist, or similar data processing and coding-centric products.
- Familiarity with Spectrum UAM or Spectrum-based data integration solutions.
- Experience supporting batch processing, ETL-style workflows, or data pipelines.
- Exposure to SaaS platforms and API-based integrations.
- Experience working in a global or follow-the-sun support model.
- Proficiency using AI tools (e.g., generative AI) to enhance support workflows and ensure responsible AI usage.
- Strong problem-solving skills, technical depth, and clear written and verbal communication.
- Knowledge of z/OS/JCL and the IBMi platform.
Precisely Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Precisely and has not been reviewed or approved by Precisely.
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Leave & Time Off Breadth — Time off and flexibility stand out, with unlimited time off and work-from-home repeatedly framed as prominent perks. The overall package often feels stronger when remote-first flexibility and generous PTO are prioritized.
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Healthcare Strength — Core medical, dental, and vision coverage is described as established and available alongside common options like FSA/HSA, life, and disability. Health coverage is positioned as solid overall, including indications that coverage can start on day one for U.S. employees.
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Fair & Transparent Compensation — Pay is often characterized as fair-to-okay, with company messaging around pay-equity audits reinforcing an emphasis on fairness in pay practices. Compensation outcomes appear more favorable in some go-to-market roles where on-target earnings can be strong.
Precisely Insights
What We Do
Precisely is the global leader in data integrity, providing accuracy, consistency, and context in data for 12,000 customers in more than 100 countries, including 99 of the Fortune 100. Precisely’s data integration, data quality, data governance, location intelligence, and data enrichment products power better business decisions to create better outcomes. Learn more at www.precisely.com
