Top Customer Support Jobs in Jacksonville, FL

Support active and sophisticated traders through inbound interactions involving market activity, securities transactions, and trading questions. Provide education on investment products and regulations, explain complex concepts clearly, identify client needs, and connect clients with appropriate trading tools and resources. Build trusted client relationships while managing multiple priorities in a fast-paced, highly regulated brokerage environment.

Handles high-volume inbound and outbound customer interactions by phone, email, and chat. Resolves inquiries, maintains CRM records, meets customer service and contact-center performance metrics, coordinates offsite services, follows policies, and supports process improvements. The role requires strong communication, problem-solving, multitasking, organizational skills, and proficiency with contact-center software, CRM systems, Microsoft Office, Movers Suite, and VMS.

Supports client service requests, researches and resolves client concerns, maintains client information in a CRM, completes administrative tasks, and assists with special projects. The intern works with local and centralized teams, follows compliance and risk procedures, ensures documentation requirements are met, and contributes to a positive client experience. This is a 10-week, full-time, in-office internship focused on professional development, mentorship, and financial services experience.

Provides hands-on marina support in an outdoor waterfront setting. Responsibilities include creating positive customer experiences, maintaining property and facilities, assisting boaters, learning marine skills, completing operational checklists, and enforcing safety policies. The role requires weekend availability, physical mobility across the property, ladder climbing, crouching, and lifting up to 50 pounds. A high school diploma or GED is required, along with a positive attitude, independence, teamwork, and willingness to perform hands-on work.

Processes electronic messages, mobile messages, bill pay, membership applications, and online banking inquiries. Provides phone, chat, and correspondence support; troubleshoots online banking and mobile applications; maintains records and reports; resolves member issues; identifies cross-selling opportunities; and ensures compliance with credit union policies, including the Bank Secrecy Act and Customer Identification Program.

Provides customer service, order entry, issue resolution, returns coordination, payment processing, collections, and accounts receivable support. Manages customer accounts, follows up on overdue invoices, documents collection activity, resolves payment discrepancies, and maintains accurate account records. The role also supports freight coordination, showroom activities, file maintenance, and front desk coverage during busy periods.

Greet customers, assess vehicle service needs, write repair orders, provide estimates, communicate status, dispatch to technicians, collect payment, and deliver vehicles. Follow dealership customer-contact and delivery processes and promote additional services and multi-point inspections.

Provide remote customer support for top-tier brands: troubleshoot issues, manage transactions and cases, respond empathetically and accurately, prioritize tasks in a fast-paced environment, and protect customer data.

Provide friendly, dependable customer service in a branch environment, helping customers with financial solutions, answering questions, and delivering positive experiences. Participate in paid training, work nights and weekends as needed, and support team operations while undergoing background and drug screening.

Serve as first contact for policyholders, managing 40-60 inbound calls daily while performing FNOL reporting and claims administration (data entry, document processing). Coordinate with adjusters, agents, and departments, maintain customer relationships, and support multiple channels and shifts across various lines of business.