Top Customer Support Jobs in Jacksonville, FL

Handle inbound client requests via calls, chats, and emails; resolve account issues, record interaction data, escalate risk items, advise clients on solutions (including fraud), comply with regulations, and promote digital solutions while delivering excellent service.

Manage Customer Service, Intake, and Medical Records departments. Design workflows, hire and train staff, oversee workloads, enforce performance goals, resolve customer disputes, implement initiatives, and communicate with patients, clinicians, and leadership. May perform rotational on-call duties.

Proactively contact customers to gather survey feedback, manage high volumes of interactions, maintain accurate customer and relocation data, support relocation administrative and accounts payable processes, prioritize tasks to meet deadlines, and collaborate with the customer service team to improve customer experience.

Greet customers, assess vehicle service needs, write repair orders, provide estimates, communicate status, dispatch to technicians, collect payment, and deliver vehicles. Follow dealership customer-contact and delivery processes and promote additional services and multi-point inspections.

Provide concierge-level banking support to priority members: process transactions, resolve escalations, coordinate with internal teams, maintain accurate records and compliance, assist Relationship Managers with research and member meetings, and identify cross-sell opportunities to retain and deepen member relationships.

The Support Supervisor manages retail operations, supports front and back house tasks, and enhances customer experiences while collaborating with the team to address challenges and improve service.

Provide customer service for assigned product lines: receive and resolve order issues, update order systems, monitor dashboards, escalate unresolved issues, maintain client order criteria and pricing, manage CRP/VMI order entry via Becton Schantz, file documents, and perform special assignments.

Manage a contact center cross-modality Remote Clinical Support department to improve customer experience, reduce system downtime, enforce standard work, track KPIs, lead staff, manage P&L, and advance remote service processes and clinical proficiency across imaging modalities.

Lead Customer Experience and Partner Operations while supporting Sales Operations. Design scalable systems and AI-driven tools to reduce manual work across onboarding, health scoring, support, services delivery, and renewals. Build analyses to surface churn risk, expansion opportunities, partner ROI, and services margin, and convert insights into process and systems improvements. Operate as a senior individual contributor in a fast-paced, remote US environment.

Manage high-volume inbound/outbound customer and service-provider communications to coordinate emergency roadside assistance, document events in internal systems, troubleshoot breakdowns, escalate issues, and complete required training and tasks to minimize downtime.