Top Customer Support Jobs in Jacksonville, FL

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The Support Supervisor manages retail operations, supports front and back house tasks, and enhances customer experiences while collaborating with the team to address challenges and improve service.

The Claims Examiner is responsible for adjudicating credit protection claims and providing customer service during the claims process, handling calls, reviewing documentation, and ensuring compliance with regulations.

Support students in their learning by assisting with assignments, answering questions, and helping with study techniques in a remote environment.

Manage customer experience teams, improving efficiency and coaching members, while engaging in project management and optimizing customer support operations.

Provide accounting application support to staff, interpret issues, manage customer inquiries via various channels, and improve customer service processes.

This role focuses on optimizing customer support operations using AI tools, managing support technology, and improving workflow efficiency to enhance customer satisfaction and productivity.

The role requires providing support to patients and clinical staff, assisting with appointments and insurance inquiries, maintaining records, and offering technical assistance for patient technologies.

The Senior Escalation & Incident Manager at Docker will oversee complex customer issues, manage escalations, mentor teams, and enhance processes to improve incident management and communication with engineering.