Top Customer Support Jobs in Jacksonville, FL

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The Claims Examiner is responsible for providing customer service, processing claims, and collaborating with service providers while adhering to service standards.

The Support Supervisor manages retail operations, supports front and back house tasks, and enhances customer experiences while collaborating with the team to address challenges and improve service.

Provide chat, email, and phone support to help customers complete critical transactions; troubleshoot technical issues using platform tools and AI, escalate when needed, document interactions, give product feedback, and perform operational/administrative tasks across variable EST shift schedules.

Respond to incoming customer calls, identify needs, provide accurate information, resolve account and billing issues, document interactions, escalate complex cases, meet performance targets, and collaborate with team members to ensure positive customer experiences.

Lead and manage member support teams to deliver exceptional service, resolve escalations, drive engagement and retention, monitor performance, implement improvements, and collaborate cross-functionally to enhance member satisfaction.

Serve as primary customer contact across phone, email, and chat; resolve complaints; process orders, returns, and refunds; maintain records; escalate issues; meet performance metrics; support administrative tasks and improvements.

Manage customer experience teams, improving efficiency and coaching members, while engaging in project management and optimizing customer support operations.

The Senior Manager of Workforce Planning will oversee staffing efficiency, service level management, performance analysis, team leadership, and interdepartmental collaboration to enhance customer support operations at Airbnb.

This role focuses on optimizing customer support operations using AI tools, managing support technology, and improving workflow efficiency to enhance customer satisfaction and productivity.