Top Customer Support Jobs in Jacksonville, FL

Provides first-line support for Canoe’s production clients, handling inquiries, troubleshooting, training, and product education. The role coordinates with Product and Data teams to resolve bugs, communicate feedback, improve workflows, maintain Help Center content, and support AI adoption initiatives. Success requires strong client focus, analytical problem-solving, technical communication, collaboration, and interest in AI-enabled support operations.

Supports insurance agents, clients, and field management through the life insurance new business process. Responsibilities include coordinating underwriting requirements, processing applications and policy changes, assisting with billing and accounting entries, answering inquiries, and providing in-person, phone, and electronic customer service. The role requires strong administrative, computer, multitasking, and communication skills, with training provided on insurance products and transaction processing.

Provide back-to-back phone support for DISH TV customers, handling billing, programming, technical troubleshooting, product promotion, and service questions. Representatives resolve customer issues for English- and Spanish-speaking consumers while remaining engaged throughout scheduled shifts. The full-time remote role includes paid training, company-provided equipment, and benefits. Employees must maintain a dedicated workspace, reliable wired internet, and availability for evening, weekend, or holiday shifts.

Handles incoming owner-relations calls involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs and follows up on inquiries, resolves customer issues, builds client trust, manages difficult interactions professionally, and provides accurate, timely responses by phone and email. The role also involves cross-training and collaboration to improve customer experience and business operations.

Leads Care Managers and Care Specialists, ensuring high-quality, consistent user support. Responsibilities include setting expectations, coaching, reviewing call and chat quality, managing escalations, analyzing performance data, improving workflows, supporting training and onboarding, and representing frontline needs cross-functionally. The role also handles select complex user cases and promotes a culture of empathy, accountability, inclusion, and continuous improvement.

Manages high-risk, complex customer escalations from initial contact through resolution across phone, chat, and email. Evaluates customer, legal, financial, operational, and reputational risks; prepares executive and regulatory communications; coordinates with Legal, Finance, and cross-functional teams; and exercises independent judgment on exceptions and reimbursements. Identifies root causes, recurring trends, and process improvements while using AI tools to improve resolution efficiency and customer retention.

Provides bilingual English-Spanish customer service to insurance policyholders and agents. Responsibilities include answering calls and emails, resolving policy questions and complaints, processing account changes, organizing documents in OnBase, preparing correspondence, monitoring activity for issues or fraud, and completing departmental projects. The role requires accurate communication, confidentiality, problem-solving, multitasking, and knowledge of insurance policies and procedures.

Manage and develop a team of 10–12 payroll tax care experts. Oversee productivity, quality, customer satisfaction, escalations, service levels, and tax case outcomes. Coach agents, provide subject matter expertise on payroll tax filing and recovery, monitor regulatory changes, deliver reporting and analytics, and collaborate with cross-functional teams on process improvements, support guidelines, and customer experience initiatives.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.