Top Customer Support Jobs in Jacksonville, FL

2 Days AgoSaved
Remote
2 Locations
20-26 Hourly
Junior
20-26 Hourly
Junior
Cloud • Greentech • Social Impact • Software • Consulting
The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.
Top Skills: GoldmineMS OfficeSalesforce
8 Days AgoSaved
Easy Apply
Remote
US
Easy Apply
139K-209K Annually
Senior level
139K-209K Annually
Senior level
Cloud • Security • Software • Cybersecurity • Automation
As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.
Top Skills: GainsightKantataProject Management PlatformsSalesforce
Reposted 14 Days AgoSaved
Easy Apply
Remote
United States
Easy Apply
188K-235K Annually
Mid level
188K-235K Annually
Mid level
Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.
3 Days AgoSaved
In-Office
Jacksonville, FL, USA
Junior
Junior
Fintech
The Claims Examiner is responsible for providing customer service, processing claims, and collaborating with service providers while adhering to service standards.
Top Skills: Ms Office SuiteWeb ClaimsWeb Warranty
Reposted 3 Days AgoSaved
In-Office
Jacksonville, FL, USA
18-18 Hourly
Mid level
18-18 Hourly
Mid level
Fashion
The Support Supervisor manages retail operations, supports front and back house tasks, and enhances customer experiences while collaborating with the team to address challenges and improve service.
11 Minutes AgoSaved
Remote
USA
Junior
Junior
Software • Financial Services
Provide chat, email, and phone support to help customers complete critical transactions; troubleshoot technical issues using platform tools and AI, escalate when needed, document interactions, give product feedback, and perform operational/administrative tasks across variable EST shift schedules.
Top Skills: Ai ToolsChat SystemsEmailIdentify & Defend Identity Verification ToolsPhone
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An Hour AgoSaved
In-Office or Remote
10 Locations
33K-78K Hourly
Entry level
33K-78K Hourly
Entry level
Healthtech
Respond to incoming customer calls, identify needs, provide accurate information, resolve account and billing issues, document interactions, escalate complex cases, meet performance targets, and collaborate with team members to ensure positive customer experiences.
Top Skills: Basic Computer SkillsCustomer Service Software
2 Hours AgoSaved
Remote
9 Locations
45K-67K Annually
Senior level
45K-67K Annually
Senior level
Healthtech
Lead and manage member support teams to deliver exceptional service, resolve escalations, drive engagement and retention, monitor performance, implement improvements, and collaborate cross-functionally to enhance member satisfaction.
Top Skills: Crm SystemsMicrosoft Office SuiteReporting Tools
2 Hours AgoSaved
Remote
10 Locations
33K-78K Annually
Entry level
33K-78K Annually
Entry level
Healthtech
Serve as primary customer contact across phone, email, and chat; resolve complaints; process orders, returns, and refunds; maintain records; escalate issues; meet performance metrics; support administrative tasks and improvements.
Top Skills: Crm SoftwareMS Office
Reposted 2 Days AgoSaved
In-Office or Remote
9 Locations
76K-98K Annually
Mid level
76K-98K Annually
Mid level
Pet
Manage customer experience teams, improving efficiency and coaching members, while engaging in project management and optimizing customer support operations.
Top Skills: ExcelGoogle SheetsJIRASQLZendesk
3 Days AgoSaved
Remote
United States
176K-220K Annually
Senior level
176K-220K Annually
Senior level
Real Estate • Travel • PropTech
The Senior Manager of Workforce Planning will oversee staffing efficiency, service level management, performance analysis, team leadership, and interdepartmental collaboration to enhance customer support operations at Airbnb.
Top Skills: AspectNiceVerintWfm Software
Reposted 3 Days AgoSaved
Remote or Hybrid
United States
88K-120K Annually
Senior level
88K-120K Annually
Senior level
Artificial Intelligence • Fintech • Machine Learning • Natural Language Processing • Business Intelligence
This role focuses on optimizing customer support operations using AI tools, managing support technology, and improving workflow efficiency to enhance customer satisfaction and productivity.
Top Skills: AILinearSalesforceSlackZendesk
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